Chipotle Mexican Grill

No changing stations for babies?? Thought this was a family friendly place. Kid-friendliness: Absolutely not

Really good food and fresh

JASMIN did not pack my drink on 4/4 and i did not notice until i got home. this is the second time she has done this. i spent $31 during my purchase. I called a few times and no one picked up and I even reached out to customer service twice and received no help. I was finally able to get in contact with the store the next day 4/5 and told them the situation. I only had a picture of the full receipt as I was not home and was told by Jasmin herself that they can’t honor THEIR mistake without a receipt. I was then transferred to NOAH the store manager. He lacks basic communication skills and it’s insane to me how he even has that position. He laughed multiple times on the phone, told me it’s “policy” that he needs a physical receipt to honor the mistake HIS employee made. After 2 minutes of him being inconsiderate, he hung up on me. I agree that mistakes happen but as I mentioned before this is the second time. Why would I try to scam for a $4 drink? The first time it happened they did not even ask for the receipt just gave me the drink I paid for that THEY forgot to pack without any issue. Call me a karen but I work hard for my money and I deserve to get what I paid for. Get new staff please if they can’t handle customer service and basic skills such as packing an order.

This location always forgets something but this time they forgot the CHICKEN in my CHICKEN BOWL… like that’s absolutely unacceptable and was such a waste of time, literally never again. $17 for rice and beans and lettuce.

Please do yourself a favor and avoid this location at all costs. The cashier lady at the counter switched my food for hers and I got the worse good food with nothing that I ordered. I got a cold bowl of rancid beef with rice and not guacamole whatsoever and I even saw her switched my order with her but I thought she just confused her bowl for mine. I ordered double meat and guacamole and I feel scam that I got her horrible food. Please chipotle do better. Worse service and very scammy location. Do yourself a favor and stay far away from here.

Simply ace.

Best chipotle by far - gives large portions and staff is very friendly. Recommend this location to everyone.