Chili's Grill & Bar

I ordered through doordash and Chili's literally served us garbage, the supposedly cheese fries was a glob of mess, the loaded mash tasted like dirt, the broccoli was rubbery, the whole meal was a mess.

Came in on a Tuesday night around 8:30pm. It wasnt busy at all. The two of us chose a table in the bar area. There was two other tables occupied with families who all looked annoyed and i soon found out why. Service was terrible. We werent acknowledged at all, even though numerous servers were passing by our table. Not a single "hello" or anything. As we waited we kept looking around and no one was getting service, but there were 4 employees standing right by the register at the bar just talking. It took exactly 27min before someone came to take our order. I timed it by the text message i sent when we first sat down. So we order, i ordered a beer and water, and my friend got a margarita. And since we didn't want to wait any longer, we decided to order our food as well. About 5min pass by and they bring out our waters, another few minutes and they bring my salad, but didnt bring out my friends. But there was no silverware given or any on the table. So im looking around again trying to get someones attention. Then finally i ask one of them as they are passing by "can i please get some silverware"? she says "yes, ill be right back". Nothing ever came. Another 10min pass by and they bring out my friends salad, but still no silverware. So i ask again, "can we please get some silverware"? this person actually apologized and brought them immediately. As we are about to be done with our salads, is when they finally brought out our beer and margarita. A few minutes later they bring out our food. As we are eating, i notice that we dont have any napkins. So im looking around again and there are the same 4 workers standing at the same spot talking. So i ask, "can we get some napkins please" one looks over and says "sure" as she continues with her conversation. So since she didnt budge, i walked over to the bar and helped myself to the stack they had on the counter. Even with our frustrations i chalked it up as a bad night. What made me leave this review is due to the extra $3 charge i got for touching the little electronic thing on the table. I was trying to place my order on that when we initially werent getting service, but doing so, i was charged a "game device" fee. $3 is nothing, but the nerve to even charge that with the horrible service we got was just ridiculous. I haven't been to chili's in years & this experience pretty much solidified why i will never return. Oh.. and the bottle of ketchup was empty, i didn't even bother trying to get their attention. I just grabbed one off another table

Waitress messed up multiple times on the order waited 40 minutes for chips and salsa asked for no tomato’s because of allergy reasons and it still came out with tomato when the manager came out she really didn’t resolve the issue and just said “do you need help finding the door” I love this place and visit frequently but this was probably the worst service I’ve received here

Came during dinner time and ordered our usual. Waitress brought our drinks and took our order. never came back to check on us after the appetizer which we never received. Finally our food came out. She made it back around to refill our drinks then said she would just take it off our tab. Sucks when you look forward to getting our favorite skillet queso.

Our server Netty was an incredible hostess. She was professional and timely as well as incredibly kind and attentive. Our food was delicious and very tasty. The atmosphere is amazing and everyone is awesome and fulfills their role amazingly. We came here for my birthday and they sang to us and brought an ice cream sundae, which was so sweet. Overall the rating from me is a solid 5/5, thank you to all the staff from my family to y'alls!

Server asked if he could keep our change from our bill which was $50. We were going to give it to him regardless, but it was still rude to ask for it. Service was mediocre at best. He wasn’t even the one that brought our food to us or our drinks, a server from a different table brought it to us. he only asked us how our food was tasting and brought us our check.