Today, I sent my son a cake for his 37th birthday. I ordered the cake on 03/13/24 so there was plenty of time to review the order correctly. On the attached card, I specifically wrote Happy 37th birthday! When he got the cake this morning, he asked me if I ordered the cake 2 yrs ago because it said, "Happy 35th birthday!" I contacted the store and spoke with a young lady who admittedly stated with a snarky laugh, "Uh, yea, I'm pretty sure that was me that did that." Her damage control on this mishap was for my son to, "Come up to the store so he can get a corrected card." Yes, a corrected card, that makes it so much better! Wow, great customer service there! Disappointing to say the least. Customer service and satisfaction, once again..... out the door.
We used Nothing Bundt Cakes for our wedding and it was such a big hit! We ordered every flavor and their flavor of the month and literally had non left at the end of the night !
Very disappointed was my birthday and I have been ill was unable to pick up my cake they only give you a few days to pick it up it should at least be till the end of the month or allow a family member to pick up with your license plus they close to early should be a least open till 7:00 people work late sometimes.
Love this place! The cake is absolutely delicious. Love the variety, genuinely can’t go wrong on any of the flavors. Service is top tier!
Very nice and helpful staff. The lemon cake was the bomb!!
Best cakes in Lubbock TX. Friendly staff, amazing taste. You can't go wrong here !!!