Ratings of Chick-fil-A

google
Google
4.5
(3,257 Reviews)

Happy Hours & Specials

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Location & Hours

Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.

1680 Wesel Blvd
Hagerstown, MD 21740
Monday
6:00 AM - 10:00 PM
Tuesday
6:00 AM - 10:00 PM
Wednesday
6:00 AM - 10:00 PM
Thursday
6:00 AM - 10:00 PM
Friday
6:00 AM - 10:00 PM
Saturday
6:00 AM - 10:00 PM
Sunday
Closed

Recent Reviews

google
Oct 2024
Food very good
google
Oct 2024
Very rude. Never have I ever been this dissatisfied. Aaliyah took my order and she acted like I was bothering her while she conversated with the car in front of me. When I was done ordering I said thank you and normally they say my pleasure.. not today. Then I get my sandwich and it looks like the didn't have enough sauce so the added water or something soy sandwich was soggy.
google
Oct 2024
Chick-fil-A, still my favorite fast food.
google
Oct 2024
Wonderful staff and very clean !!
google
Oct 2024
Visit here for drive-thru, food is good and service was fast. Eventhough with the long line of cars, still didn't take so long to order food and pay.
google
Oct 2024
Got screwed over at this location twice now. Turns out if you order hot food and a salad through the drive thru they overlook the salad. This has happened to me twice now. Maybe I should learn my lesson and check my food before I leave and travel 45 minutes home but this isn’t McDonalds right? The first time they missed my salad they offered me a reward code in the app for a free salad on my next visit. I don’t live near Chick-fil-A so it’s a treat in my family. By the time I went again the code was expired. This time I asked for a refund. A Cobb salad with extra chicken is well over $12. I just want my money back for the item I never received. The store offered me zero help. A manager wouldn’t even speak to me. An employee told me a refund was not possible. I called customer support. They offered some hope but unfortunately over a week later no call from the store at all. No refund. Not one care at all clearly. All they want to give me is a stupid coupon code again for a free salad on my next visit that yet again expires. This feels like fraud to me. A refund should be a simple request after a store screws something up. I wasn’t asking for my entire meal refunded. I just wanted the $12+ for the missing salad. If you don’t get something you shouldn’t have to pay for it. All in all I will not be back to this location nor do I recommend them.
google
Sep 2024
5 star service as always. Stopped for breakfast and it was delicious. Got 3 difference sauces and enjoyed my meal thoroughly.
google
Sep 2024
the staff is very friendly and my lunch was great! overall the place is clean and i really enjoyed my time there :)
google
Sep 2024
For a fast food restaurant the food is always good and served Lloyd min
google
Sep 2024
I called in an order for a pan of Mac and cheese for my mother’s birthday party who is in a nursing home. Went to this location to get the order (that there we 20 minutes late giving me). Get to my mom’s party to start serving food and see that I have burnt food that I paid over $100 for. I don’t have time to deal with this in the actual moment because I’m hosting a party and have 2 parents that are in nursing homes. Once I get home I call the location to let them know about my experience, just to be told well what would you like us to do about it. Finally they let me know that if I can make it to their location within 1.5 hours that is the only way i would receive a refund. I live 25 miles from this location and have just hosted 30 plus people, can I just take care of this next week? No we only do same day refunds. Okay this is clearly not the right way to handle a customer that you have wronged. I called the corporate office and filled a Claim. Today which is 10 days since this happened I have yet to receive a refund. This is a company that makes millions and refuses to refund a customer who was given burnt overpriced food! I didn’t want to do this but it seems I was left with no choice! If I could give this location 0 stars I would! Shame on you for putting customers through this!!

Frequently Asked Questions

What is Chick-fil-A's rating?
Chick-fil-A is rated an average of 4.5/5 stars across various online platforms.