Absolutely disgusting service (nearly 2 hours to receive delivery) and the food is not a good standard. The Egg fried rice has ZERO taste as it is simply just boiled rice (NOT fried) with a tiny bit of egg. The chicken balls are overdone therefore burnt. Ordered at 19:49, estimated delivery was 20:45, rang for an update at 21:22 and was simply told the driver will be with us in 2 minutes and then they hung up, food eventually arrived at 21:45 and to make it worse the driver didn’t even have the decency to hand the food to me, instead simply left the food on the doorstep, pressed the doorbell and shouted from his car “enjoy the food”. Not once an apology or any level of customer service from either the restaurant or the driver. Deliveroo are no use either. They take the order but won’t do anything else. When I made them aware of the problem, all they offered to do was call the restaurant and of course they were told the same as when I called! I requested Deliveroo to cancel the order and give me a refund however I was told I should wait longer and cannot cancel my order/have a refund.
Hate giving bad reviews, but honestly I hope this helps the restaurant improve. Chow mein was vile. Seaweed was like eating a bowl of sugar, the ribs were tasteless and I can’t honestly say anything nice about the bland and dry food that’s clearly been microwaved from days before. Never again, extremely disappointing. Worst Chinese I have ever eaten.
Food was awful. I wish I had checked these reviews before ordering
My chicken balls where raw and the rice was reheated and the sauce was pure oil. Phoned the guy and he says “nothing wrong with the food” told him we have photos of raw chicken. Asked for a refund or replacement and he refused. Says he doesnt care about the complaint and to go ahead and take it to food hygiene. Photo doesnt do it justice due ro bad lighting
First time ordering a takeaway from here and I had a good experience. The food was delivered hot, all tasted lovely and delivery was fast. We had chips, pork chow mein, chicken curry, sweet and sour prawn balls, crispy seaweed and chips and all of it was cooked to perfection. They even chucked a couple of bags of prawn crackers in for free. Will definitely be ordering again
Do not order from their website, it does not work apparently and they dont do anything to help when you go to collect an order you have paid for.
We had 3 beef chow mien all bland no flavour at all one should of been hot and spicy was even bland rang the shop up guy goes if you didn’t like dint order again so rude never again what a waste of money. No customer service very rude .
Never again! Rung to order and was told 45 mins! After 1.5 hrs food hadn’t arrived - we were advised driver was on his way!! I wasn’t aware they had moved Bedford! Man on the phone extremely rude not surprised by the reviews surprised they have any customers! Absolutely disgusting service
Absolutely disgusting, never again! First time ordering and it will be the last. Chicken balls over cooked, won tons stale, prawn crackers old and stale, crispy shredded chilli beef, that old and clearly recooked, couldn't eat it. Curry sauce was so watery and tasted disgusting. My husbands egg fried rice and Hong Kong style chicken looked so anemic and was tasteless. Chucked the lot in the bin. Such a waste, and of money. Horrible on all levels.
Food took nearly 2 hours to deliver. Most of it was cold, manager on the phone was abusive. Worst takeaway ever