Chatime

每次都跟店员讲温一点就好不要太烫，店员每次都回答好的，每次都期待这次可以不烫到舌头，然后每次都是烫到不能喝

Why they don’t see the note?? I told them once time the drink was so bland like sugar water and tapioca, so please make them normally how the drinks are. I had a good one dine in, but on delivery this is the second time I had that horrible experience! Waste of money!!

Terrible service. Think CRA should know tat they refuse to take cash. There’s a sign saying so at the counter. This is discrimination and violation!!!

Had worst experience at this spring garden location and female server was very rude and i had large matcha latte with pearls and it just taste like milk with pearls even i gave her instruction before hand but she start making faces on it and i even showed her my stamps and i own free toppings but she used my stamp but didn’t provide topping. It’s too much when you spend almost $9 for a drink and you get so disappointed with taste and customer service. In future I rather make my matcha latte home then buy glass of milk from chatime for $9. Crazy!!!!

their bubble tea tastes sweeter than any other locations. I order the exact same drink without sugar. But this location has already sugar in the drink or the bubbles has too much sugar. weird.

Really bad service & based was pathetic for the drain don’t drink over here even though they don’t change anything it’s really bad place to drink the tea and other stuff

Terrible service. I ordered 2 roasted milk tea. After purchase they said they don’t have enough pearls and then they don’t have enough roasted milk tea. I want to get my refund but they said they cannot do it and there is no manager can handle this. They are trying to push me to switch to another drink which I totally don’t want. Anyway, I get the refund in the end. It sounds too crazy when they are saying they can not do the refund and force customer to take something else.

Horrible customer service and the staff at 7.00pm was so rude. Ordered 20 milk tea and canceled without any suggestion. Feel sorry for the owners.

Reached there at 8.50 pm. Staffs were irresponsible, was waiting outside for so long and when called they told “technically we are open but we are closed”. Told them we are waiting outside, still the response was the same. If this is the case please update the working hours. Thank you