Carluccio's

Apologies for such a long message but feel our experience was so bad we had to share the details. Food was to the usual standard for this company (average), no complaints at all. We arrived on Saturday 20th around 3:30pm, the restaurant was not busy ( Whilst eating we observed many other customers facing similar issues with a lack of basic service. A family group had waited so long to be seated they decided to seat themselves and were then challenged by the waiting staff why they were sat there. The family ordered drinks and left. There was plenty of waiting staff (I think abut 8 or so) but they were not organised and just kept arguing with each other in front of customers or chatting to one another ignoring customers. We also observed the ‘maitre de’ eating bits of food almost every time she entered the back service room (visible to customers) where customer meals were waiting to be served. Understandable staff need to have a break but this member of staff was eating (in full visibility of the restaurant) whilst still serving. She was picking bits of food to eat with her hands and then cutting up bread (with her hands/not using a cloth to hold the bread), to then serve to customers without washing her hands! She did this on several occasions. Another staff member was sat at a table in the restaurant eating a meal - clearly no issue whatsoever with this. She was clearly on a break and not serving customers or touching customers food/plates. The “maitre de” also kept shouting loudly at the serving staff in full view of customers. Terrible experience.

Popped for something quick to eat before going shopping. It was fairly busy 1.30 in afternoon. Food was good bit pricey though.

Really nice food and lots of free space in the evening. No booking required. It did feel a tad empty so it a lot of vibe, it otherwise excellent experience. Tuna tartar & fungi risotto recommended.

Service painfully slow food average service charge 12.5% not good value for money.

Absolutely amazing. Great food, friendly happy stuff - hard to see it anywhere else those days. Thank you guys, keep it that way.

The food was delicious, and served to a high standard. Slightly high price, but the food is worth it. All the waiters were very friendly and attentive. Nice atmosphere and not too crowded. I would recommend.

Great food and service. Highly recommend the seafood risotto and seafood pasta!