Capital Fish Bar

I've never made a complaint on here before but I feel as though it's necessary. Me and my partner ordered some chips late last night (20/12/23). The chips were clearly cooked in old oil and as you can see from the image above had loads of black bits on them. The sausage and batter was also re-fried and came out very crusty and tasteless. Me and my partner now feel very sick this morning. Don't go here. Terrible service and food.

Hung up twice by them on the phone, they said hello and I said where’s my order please I ordered it an hour ago? .THEY HUNG UPPP!!!! Then ignored my next 6-10 calls! Then was an hour later with delivery! Places order at 6.30, was due to come 7.10-7.30 … finally arrived 8.10 cold! Vile £24 for a cold soggy chippy and a large curry sauce was just enough for one person so my family wasn’t happy plus my children waiting up late on a school night for what was meant to be a suprise weekend treat!! In response to your reply I do not appreciate being hung up by the man after I asked what time my order will arrive . It’s rude customer service

One of the best chippy in Cardiff. Everytime I ordered food, it's the same delicious taste with crispy fish and chips. Must try.

Shocked by todays food because I have used this place for years. Hard, stale chips, burnt fish, disgusting saveloy, overcooked. Charged £4 for a large chips and tried to fob us off with a small because there wasn't enough to give a large bag. We were given £10 back but once we got home& saw the state of the food we had been given. It was disgusting and should have never been served. We should have been given a full refund. Whichever clowns were working there tonight didn't have a clue. Its a pity because it used to be nice In response the staff were three males, one older and two younger. The older one said he was working there just for today.

Why would you send all your food in wrapped greasy paper when you know it is going to get unwrapped for then the curry is just going to seap right through everwhere morons idiots

I have been ordering from Capital Fish Bar for years, they have had the best fish 'n' chips all this time. I ordered last month, and the food was awful. I thought I would stay quiet and let them off one bad experience, and hope they are better next time. I ordered for delivery on Saturday 12 August, a family treat, considering I have been trying to avoid takeaways of any kind. I ordered through Just Eat as usual. The Just Eat app showed that our food left Capital at 7.05pm, I live about 5 minutes away. Our food arrived at 7.55pm, by which time the food was lukewarm, 'sweaty' and greasy. However, again, the food was generally horrible, the portions were much smaller, and the prices were higher. Also, the menu said that if you order fish and chips they would give a free chicken pie. The offer (the hook) convinced me to order fish and chips, but they did not deliver it with the pie. I phoned Capital and complained. The person on the phone at Capital told me that the ownership changed about 2 months ago. He said that they had run out of pies, so they just left it off, no substitution, no phone call, just assumed it was OK not to fulfill the contract of sale and not to honour the offer they made that I had accepted. He also said that they only had one driver for the evening, who had to make lots of deliveries, his justification for delivery taking 50 minutes. The person at Capital has been there since the previous ownership, he does not approve of the practices the new owners have put in place, he said they are just trying to increase profits by ripping customers off. He agreed that portion sizes and standards have dropped, and prices have gone up, thinking that they will make more money this way. An example of portion size and quality - I ordered large fish, which in all of the pictures is much longer than the polystyrene box. What I received fitted comfortably within the box, with room to spare, and the greasy batter had stuck to the box. They used to have to fold the ends of the fish over to get into the box, and it was always a crispy batter, but not anymore. This time the large fish was the size of the previous small fish. The man on the phone agreed, and said that he had brought this to the attention of the new owners, but they don't care. He said he would let the new owners know about the disaster of our meal delivery, and they would contact me on Sunday with an apology and some form of a solution. No-one called on Sunday or Monday. I called them back on Tuesday and I was told that they would call me back in the afternoon or Tuesday evening. No call came. I have called again Wednesday, they said they will call me later. I think they are hoping that I will just go away. Maybe I will, considering the food is now horrible, the service is now so poor, and their attitude to customer satisfaction stinks.