California Pizza Kitchen at Pentagon

My first time visiting this place was not a pleasant experience. An older black male was my waiter and he was extremely rude to me. I went to pay for my food after dining in and the treatment I received was very unprofessional. The waiter proceeded to engage in an inappropriate conversation about me. I paid for my food and asked for a receipt and he became angry. I over heard him telling a female employee that I didn’t write a tip on the receipt and that he will make sure that I never eat there again. He went on to say that I was new that and that I have never been there before. When he went to hand me my receipt he said that there’s no need for him to keep the receipts and that he only keeps the receipts if a tip is provided on the receipt but he said it so aggressively in an angry tone. I couldn’t believe what I was hearing and how I was poorly treated because I never write tips out on a receipt. I normally provide a separate tip but because of his negative attitude and negative comments, I decided not to provide a tip. I decided to visit again for the second time thinking that maybe I had misunderstood the situation but to my surprise I was treated poorly again by the same waiter. This time he begin to asked me questions and never greeted me in a polite manner. He asked me if I was the person that sat at the booth in the corner last week and pointed to the booth. I told him yes. He then asked me if someone tried to seat me at a different table and I said No. He then said that he would go and find out if someone tried to sit me at a different table and he walked away. I sat there waiting for him to return. He did return after a few minutes and had an attitude and acted as if he didn’t want to serve me by saying in a rude manner that he would go ahead and serve me this time. The entire time I was polite by saying Thank you. I almost asked him if there was an issue with me being there but I decided that I just wanted to enjoy my day. The second visit confirmed that I was right about how I was treated my first visit because I was being treated the same way on my second visit. Poor customer service over a tip. I felt that I didn’t need to provide a tip for poor customer service and that I am only responsible for paying for my food. I just can’t reward bad behavior. Throughout this entire visit, I remained calm and polite even though I didn’t receive the same treatment in return. I hope that the waiter provides better customer service for my future visit because I would never return if this is how they treat customers.

Food was great. But the service was worst. We were still eating and having our drink but the waiter rudely kept the bill on the table even before we asked for it and started cleaning up the table and took the drink away which was half filled. I said sorry but I am still drinking. He made a weird face and went away. Then when he came back I politely mentioned that We understand that its almost the closing time but we would have liked it if you would have just asked us if we are done before cleaning up the table.' He again made weird face and left. I don't think so this is the customer service that we are expecting.

The cheese pizza was awful. I will not buy pizza from them again. Vegetarian options: I have no issue choosing a vegetarian dish for my daughter.

Our food was great. It came out super fast and nice and fresh. I would have to say the best part of our experience was the service by our server Tim. He was working this past Sunday, April 14th 2024 and because of him we plan on going back many times as he was very prompt and he made sure to get our children's food in right when we sat down. A++ for Tim our server.

Sandwich was lacking. Supposed to have bacon and avocado on it. There were 1 tiny tiny less than a bite piece of bacon and small pi ces of avocados Casio. They brought more bacon but was full of grease. Manager was no help . Smh

Service could be more attentive but overall acceptable! Food is better than expected considering how many types of dishes they have (American, Spanish, Asian, European, etc). Prices are alright, portions are generous. I'd go again once in a while. Parking: Mall Parking and Costco parking

I want to check out the time to say thank you for the amazing service that I got from Antonio who very professional knowledgeable, and friendly face in one of the time

Went to a reunion and saw friends for the first time in years. The staff couldn't have treated us better. They allowed us to stay in the restaurant even after hours! The food was GREAT. Amazing salads and pizza. I will go back.

Ordered a shrimp scampi zucchini without cheese (cos I'm lactose intolerant) and it was bland. I've never tasted anything so bland in my life. Like a dash of salt would have made a huge difference. And if you don't believe me just read the other reviews.

Good was great and the server was great with our child. We got up from the table as quick as we could, when a roach crawled across the table and our food. My child’s cheese pizza is in the photo, which he was still eating until it was contaminated. When we got up, the server brought over the check which was very thoughtful and punctual. Again, the server was great. When we showed the server the roach, she went to get the manager. We were then informed the manager “was not available to discuss.” We left and called corporate.