Caffè Nero

Was struggling with the door for 10 minutes with a pram, as it isn’t wide enough with the staff, literally just glancing across and refusing to help. Door so could’ve easily come and help me out, but instead let me struggle, so I went elsewhere. Was a regular Nero customer until this and now I shall be going elsewhere

I rarely review anywhere but I wanted to shout out your trainee barista, Abi I think his name was, who was juggling a long queue alone yesterday evening before close, while remaining calm, smiling, chatting to customers and even checking their drink was okay once it had been made and the customer had tasted it (despite the fact that if someone said no, that it would have given him more work!). He’s a keeper, I can’t believe he was a trainee. Just wanted to pass this on so you know you’ve got a good one :)

"The best espresso this side of Milan" makes me laugh. Every Autogrill this side and that side serves better coffee. Your baristas should train there. It may speed up service. They are very nice and friendly but slow

Needs a refurbishment toilet very back un clean

They always have very good coffee and the staff is always very nice and helpful. The only reason I've given 4 stars review is because the location isn't that clean and the furniture inside looks very old ..definitely the coffee shop needs a refurbishment.