Caffè Nero

The guy who served me was nice but there was a loud female colleague complaining that kinda ruined the coffee shop vibe.

Pretty poor service due to poor pay and staffing levels set by the company.

Every time we go it is shut. We actually go into Falkirk just for this and always shut early. Today it shut at 12. Sorry but if there’s not enough staff then employ more….. Recent update and more than happy with the service and staff always very polite. Due to the recent visits then I have updated my review..

Great coffee, lovely snacks and fantastic staff. Only drawbacks are lousy WiFi and eating and drinking next to the smell of wet dog. Need to revise their policy of serving food with animals in.

Just popped in for a coffee while waiting for friends

Lily and her staff are always very pleasant and cheerful in the morning when I go in.

If I place an order for two coffees of the same size to come with two items of food, I would expect two cups the same size, and not one coffee of one size and one large cup of hot water with a teabag. It isn't difficult to check the order against the receipt and compare it to what you've just spent the last few minutes making instead of throwing delivery orders out the door without having a clue what you're sending customers. In-store environment not much better, have previously paid for food, sat down and then watched as everyone else got given their food and I was ignored and forced to approach the till to request a refund. Nice food, nice coffee too - if you get it...