Man, I feel bad for the bad reviews this place got. People complaining about getting new free drinks because they didn't like what they ordered? Do you know how much money that puts a business out of? People take advantage of that kind of courtesy all the time, and with this place's rent being EASILY at least $3,000 a month (I'm assuming more), they can't just give out free stuff. People complained about not getting free water either. Well, if you give out free water to everyone that comes in, you're looking at adding extra to their water utility not to mention giving out free cups that cost money for the business to purchase. This is a private business, not a franchise, and those things add up to a small business owner. And then some people saying the lady was rude about telling them to order on the kiosk. Well, she's foreign. It could be a language barrier or a culture barrier. She was NOTHING but amazing to us. My friend was blind, and she helped her learn how to navigate the screen. She answered our questions, and the tea was way better than the boba we had in Los Angeles, and it's even better than River Market's. Most of the negative reviews on here are people complaining about not getting free things. Oh, and someone said the passionfruit was too sour? Have you ever eaten real passionfruit? It's literally a culinary stand-in for lemon. I'm sorry this awesomely fun and quirky place is getting such a bad light. We love it and we'll be back every weekend!