We would like to take a moment to introduce ourselves. Taylor and I are the new owners of Brooklyn Pizzeria, VB. We acquired the restaurant at the end of January of this year. We have spent the first few months learning a lot as well as hiring new staff. We have experience operating businesses. Taylor and I are more than willing to discuss any situation with a customer to attempt to resolve the issue. Please feel free to ask for us or if we are not in the shop, you can ask our staff for our phone number. We would appreciate the opportunity to resolve any issue first. We have new staff who are still being trained yet working very hard. We understand you want your meal and they are doing their best to get it out to you in a timely manner.