Brewster Street Ice House Southside

Service needs help. Too long if waits

We always have a 0000 time at Brewsters, especially on Fridays when they have the Weekend Starter party with all our friends, jamming with the Radio Station 94.7 DJ 's and crew

This is a great place to hang out. Good food and lots of fun activities for the kiddos. This night, we were watching a basketball game.

Had a horrible experience here I’ve never been more upset and disappointed with the way a manger handled a paying customer.1st off my wife received some wings they looked great by the way all the food did but after a few bites I noticed the chicken was very pink looked extremely under cooked I told her to take them into the cashier so they can have some new ones made for her well the cashier directed her to the manager who’s name was “Rudy” who happened to be wiping tables near the bar she told him what was going on he said “that’s how they come out because they go from really cold to real hot quick “he said you can take them to to the window in the back and that they will take care of you well my wife come back and tells me what he told her and I go inside because I’ve worked in kitchens before no chicken should be served that way period but what had bothered me was they he was not extremely busy and there were so many waitress near bar that he or one of them could have taken the food back to the kitchen for her I said she doesn’t work here and as a manager u should maybe apologize at least for the pink chicken wings or just be a little courteous and say I’ll take care of it or have 1 of the 10 waitress take the food back well he has the audacity to say “Oh now your telling me how to do my job and laugh and smirked“and my wife told him ur very unprofessional for being a manager he said okay.We were shocked just sorta walked away I said let’s just get a drink while we’re in here He stops wiping the tables and yells to the bartender “Cut them off”remind you we haven’t had 1 drink from there to be cut off he was very petty I demanded my money back and we just decided to leave now ,he kept saying your not gonna tell me I’m a bad manager Horrible costumer service here never again!!! RUDY needs to be humbled and Fired

Food was Ok dinner came out before apps had xpo server after xpo server walk by never offered to grab any refills or check if we wanted anything else but from time to time saw them bring more beer etc to other people ables around us we ordered oysters on the half shell as one of the apps when they dropped the entrees off we let them know about the apps when the oysters came all the ice was melted they weren't shucked right and were incredibly small total disappointment..and the fact that it was a busy weekend the fact we had to stand in the long order line just to order more apps with only one person on the register was ridiculous as well Kid-friendliness: Glad they have a playground and allowed our dog as well