This is a terrible company to work for. I was initially hired to work in the marketplace, but yet was placed in the kitchen making less than I should have been. I was told that my pay was “locked in” for three months, so I stayed on, only to never receive any kind of raise. Multiple members of management spoke about me in meetings many times, and I myself reached out considering my pay many times. I was never approached by the general manager considering my pay, and to be honest, I felt like the GM could care less about PR. It was difficult to work through my notice, because Sam, who didn’t know me, and whose shift I did not work on, would say that I didn’t work there anymore. I stayed on the full two weeks of my notice, and came in everyday that I was scheduled. I would never come back to work for this company, and I advise anyone looking for a long term career with benefits for time spent working for the company to look into other avenues.
I hate to write negatively about this because the staff was clearly frustrated by what seemed to be a difficult day, but I think it's important that I share my experience. We ordered our meal and received our meal. The fries seem to be overcooked in which our kids who love fries couldn't even finish them. I ordered the double jalapeno pepper jack cheese burger.... I admit it! I was enticed by all of the window clings and menu board graphics. To my surprise the burger I received was not a double jalapeno pepper jack cheeseburger, but a double cheeseburger with no jalapenos and no pepper jack cheese. I wonder if someone from the drive-thru received my burger by accident. I took my burger to the front counter and no one would come see me. I went and stood in line behind two people just so that I could speak with an employee. Finally, I was seeing and explained my situation to the staff member. She took my ticket and then asked if I wanted them to make my burger. I said well, I ordered a jalapeno pepper jack cheese double burger and did not receive jalapenos or pepper jack cheese, so yes I do want you guys to remake it. I then went and joined my family. I kept an eye on the counter hoping that they would make my burger quickly and I could eat with my family. Five minutes went by and my burger was still not ready. I went to the counter and there I stood for another 3 minutes before the girl who took my receipt back saw me and came over. She said sorry the burger will be with you shortly. She then had a confused look on her face as if she was thinking of something. She went to the kitchen staff and I could see her asking about my burger and then one of the employees saying, "I don't have anything in our screens to make a jalapeno burger." It had been 8 minutes and no one was making my burger. I then returned to my family knowing that it would take a couple of minutes and hung out with them as they were finishing up their meals (everything but the fries). I walked back over to the counter and noticed that that girl was making my burger, not the kitchen staff. I guess they were in the zone with other meals and didn't want to disrupt what they were doing. Maybe my incorrect burger order was not a priority. After all, I was already unhappy so try not to make any other customers unhappy too. Finally, I got my burger and sat down to eat while my family watched me. It was a pretty disappointing experience. We live in Ozark. We love Braum's. It was sad to witness how different a restaurant from the same franchise can be in another city. I hope this message is received well and change happens.
Messed up my order despite them repeating "no cheese" to me I said correct no cheese and still every burger had cheese. That's a big deal when someone can't have dairy.
One of the best Braum's in the Joplin area - always had the friendliest employees and seem to take time to make your food (or treat) just right.
The ice cream was delicious
Super service and ice-cream
It's good enough for me. I have to say get a bag of burgers and enjoy your day