Bob Evans

I don't get many Saturdays off, but today I did.My son and I was having a Father and son day together today, his 2 favorite restaurants are Bob Evans and Oliver Garden. The plan was breakfast, movie then Urban Air. Got to Bob Evans just before 9am, it took a couple of minutes to get seated, which is normal. Once seated and waiting for the waitress. I ordered two movie tickets on line for a 10:10am start time for the movie, thinking plenty enough time to order, eat and pay. The movie theater is around the corner. Ordered our beverages and meals at the same time. 10 minutes after that a family of 3 got seated, still no beverages for us. 5 minutes later a family of 2 got seated still no beverages for us. Another 5 minutes later a party of 6 got seated,still no beverages for us. A helper came out to take the party of 6 beverages order, then ours finally arrived. My son's was fine, mine was nasty so I asked for a Pepsi instead. Waitress did promptly give me a new beverage. Now it's 9:45am, the family of 3 gets their food. 9:48amthe family of 2 gets their food. At this point,I'm done. I tell my son let's go. Go to check out to pay for our 2 beverages, the cashier ask which table we were seated at and I told her and she said your food is ready. I told her we have not been served any food and I will not pay for food we have not ate. She gets the manager which tells me our meals are in the window and they can serve us in a few minutes. I tell her no because we have been there for over 50 minutes and 2 tables that got seated 10 and 15 minutes after us have already been served plus we have tickets to a movie. She says ok... I'll only charge you for one beverage . Which is cool, $3.63. But then asked me do you want the meals to go? No.... I just told her we have tickets to see a movie... we have to go and I don't want food seating in my car for 2 plus hours. Then as I was trying to pay for my beverage , she did not help me finish cashing out. Instead she took the couple behind us to a different register and cashed them out. I completed my transaction, was never offered a receipt or an apology for the terrible service. I do not like leaving bad reviews... But this time, I'm very,very, very disappointed in the service and management...

Good food, fast service. some new menu choices

Servers were friendly and well catered my family and I. The foods were fresh. The menu was packed with limitless options. We really enjoyed our brunch before taking our trip back home.

Service and food was very good. Wheelchair accessibility: Wheel chair parking points for car delivery close to front door.

The place was not busy which is why we ordered explaining we were in a bit of a rush . The waitress came back 20 min later saying the manager was training a new cook so it was taking longer than it should. We said if we couldn’t get our food in 10 more minutes we would have to leave. We’ll we left still paying for our food that we never received.. First off they should have told us that service was delayed when we said we were in a little rush. Secondly they should have not charged us because our food wasn’t even cooked when we had to leave 30 min after we ordered.