BJ's Wholesale Club

Customer service highly disrespectful and possibly racist. My dad loves his steak meat. For Father's he want it a nice cook out. I was sent to buy meat. Well, I bought the wrong one. I returned the meat, the first question asked was "did it leave the warehouse?" I answered, Yes, it left the warehouse. This gentleman at the cashier asked the other cashier about the meat being returned. Both of them in a arrogant attitude and response said "You know this is going to the trash, right?. This is a lot of money."Prior to that I was going into the store feeling guilty, well they made me feel the guilt twice as much. I was ready to take the meat back untilIn the female cashier gossip loudly to another cashier not involved to the transaction across the room shouting about meat being returned and throwing it out to the trash. That she have never ever done such a mistake. Meanwhile, the other frmale cashier face me and continue to stare me and my sister up and down in a judgemental way. To finish out the actual traction with the gentleman cashier who was dealing with the returned asks the female cashier to take the meat. She takes it, looks at me grabs it and nods her head staring at me as she opens the trash can. WOW! what a treatment. Shouldn't customer service be understanding, friendly and be discrete specially if you are working at a corporate store. It is okay for one to have a bad day but for 3 people it is to much. As it is embarrassing enough prior making a human mistake it could it happen to anyone.

Had a bad/weird experience. Frank (a manager stepped in). Right away, he listened to the situation and actually listened. He made sure he understood correctly (he did), and took steps to fix it. It was impressive, especially when so many people don't listen. The store should do everything they can to keep him.

I went to buy with a friend's card on my phone when I went to pay it said that they did not accept cash and one of the cashier first gave the paper to the manager I had about 10 minutes because the paper did not want to scan the numbering I told her I can do it again at the checkout and she spoke to me with a very bad attitude and in the end she wanted to scan all the products and told her to pass your card and I took out my phone with a photo of the card and she told me no I told him that because he told me that I have to have my own and he told me that I had to get a card, I felt like he was stealing when I was going to pay for my products. In reality, I felt bad about how he treated me. I feel like it's racism towards me. The but manager in that place with little education, I don't know what kind of person they work, there is little education.

Overall, great place to shop with reasonable prices. However, I dread going alone because I’m constantly harassed by the contracted employees selling solar panels or wanting you to switch cable companies. I get approached and I kindly say “No thanks not interested at this time” and they continue to ask questions, follow you around, and honestly invade your space even after numerous times saying “NO, I’M NOT INTERESTED AT THE MOMENT!” It’s annoying and disrespectful. I come to BJs to shop in peace not to get harassed into buying whatever they are trying to sell. BJ management this needs to be addressed. I’ve been shopping there for years and honestly debating on going elsewhere because of this!

Just started going here for only a few months now and I like the items and prices here! Could be a little lower in prices but there acceptable! The workers are very friendly, and I love there whole cooked rotisserie chickens for $4.99!!

Deli takes way too long. Every time is a 40 minute wait. Pre sliced cooler is empty. Can't even grab a couple things and go if the line is outrageous.

Nice store!! This location seemed a little smaller than most BJ's I've been to, but maybe it's just me. Be sure to grab a cart from the Cart Corral in the parking lot as there are no carts in or in front of the store. Staff was pleasant. Overall, it's an ok location.