BIGGBY COFFEE

Friendly staff, good coffee, white lighting and caramel marvel are my top 2!

Coffe is always on point. The new chorizo bagel is the best, and FYI, add egg. You won't be disappointed. Service is always friendly, and the atmosphere is great if you just want to relax

Great service and coffee

Coffee was so good! I'll be back

Super friendly staff. Quick service during a peak hours. Love the bragel sandwiches.

coffee was good a bit pricey but I expected that...service was great

The staff are what make this business great! They’re fast, courteous, professional , and are always quick with a smile. I always love stopping by for a drink when I’m in town!

Great coffee place! We don't have these in Iowa. Lots of room. Even has a conference room. Plus a bookshelf with games and used books. It was Cool to see the CEO had written two business books. Probably worth reading. He's done something right.

After moving to Coldwater, I came here probably 3+ times a week, sometimes more, to get the exact same drink for 6+ months. Needless the say, the staff was pretty familiar with me. The app isn’t great, but I had never had a serious issue until today. I placed my usual order and went in to pick it up. One of the four ladies working looked at me confused and said they did not have an online order. She suggested I might have sent it to the other location (I have done this before on accident). However, I double checked my app before driving over there, and the order was placed at this location. I also checked my bank, and the money had been debited from my account. I told this to the ladies up front when I went back inside, and they looked at me, very confused. One employee stated they would make it for me. They walked away, so I assumed they were making it for me. Several minutes later, the woman I assume to be the manager asked me what I was waiting on and told me they still didn’t have an online order. I showed her my phone — the Biggby app showing the order and my bank app proving I paid. They kept asking me whether I was sure I’d placed the order and whether I’d selected the correct location. I felt as though they thought I was trying to pull a fast one on them — it’s literally probably my hundredth time ordering from them. I finally received my drink 25 minutes after placing my order (several customers were served in the time I was waiting), and there was no apology or anything, just blank faces. It was just an icky overall feeling. I understand there can be errors with technology, but I showed the date and time of my order in my app and also the money coming out of my account. I’m just very disappointed in how this was handled and, not that it really matters, but I will not be returning after the way I was made to feel today. I was shocked because the workers were always so kind before this.