This happens everytime we come here, want the fancy bowl or even the chocolate and they don't have because they "have to make it" so why not make it, so your customers can be happy? This place is run by lots of teenagers. Always disappointed
Monday, September 18th, 8:20 pm. Me and my family just came here, and this employee was so rude. Her nametag said Avery; she was about 5 foot 3, dirty blonde, wore a pink visor with the BR logo. The top of the receipt said "Paula", which, correct me if I'm wrong, is the manager of the night. My mom asked politely for the shake sizes in ounces. She said that the sizes were small, medium and large. My mom asked again, still being polite, for the ounce size. She then said "okay, fine, and proceeded to walk away in a fast pace. She was extremely rude, and I hate to see the place me and my family love so much have employees like this. While waiting at the window, my dad commented on how they were standing around talking, while there were four cars behind us. Some of the people werent even wearing gloves, and one young man scratched the back of his head and continued to make icecream and such. Avery told us to have a great night, but she sounded very sarcastic instead of genuine. Definitely needs to fix their sanitary issues. Great ice cream, as per usual, and we'll definitely come back, but please take a look at these issues.
I visit once or twice a month and the employees are always so welcoming, kind, and professional. Specifically I’ve noticed that the man named Anthony is SO friendly and polite!! I enjoy coming here and will keep visiting.