I've ordered many custom cakes online, this was my first from this location. The cake was perfect, the associates working were very nice, and the store was cleaner than the Ladue Baskin Robbins, much to my surprise. I do wish there were still Baskin Robbins on Manchester, but since they've closed this is probably going to be my new go to for ice cream cakes.
Came in today and was helped by Katie! She was so sweet and made the experience fun for me and my family!
My husband and I stopped in about 8pm on a Sunday for some ice cream and we weren’t disappointed!! The ladies working were very helpful and kind even though it took me longer than expected to pick a flavor. I had the apple cider donut and moms making cookies in a waffle bowl and it was very filling and delicious
Baptist Church Road location was very rude on two occasions ordering birthday cakes. Go to Ladue instead--no problems there!!!
My fiancé and I swung by here for milkshakes tonight. There were three employees working. Well, one was working, the two others, I am not sure what they were doing. The employee that helped us also helped the mom and son in front of us. We stood there waiting for over 4 minutes before that ONE employee helped us. While we waited to be helped, about 15 more people walked in, and it was a hot mess! No one knew where to stand or if anyone had been helped. Those two employees literally did nothing, UNTIL that one employee finished with the mom and son. As we walked up to order, the two other employees took all the customers' orders. The service we did receive was excellent!!! I feel so bad that ONE employee has to work so hard to and still have to share her tips. She deserves a raise and a vacation as well as true teamwork with coworkers that would work!!!
Oscar was soooo polite, friendly, and super helpful!! Great experience all around.
girl with the short brown hair and bangs is so rude. i’ve noticed some reviews about her and it makes me feel disgusted. i went in for a large daiquiri ice shake (extra thick) it was so runny and she said didn’t care at all. i care. i care about my large daiquiri ice shake. wont be coming back.
Very nice Baskin near my place. The ladies who work there are always giving good service and the ice cream is delicious