Baskin-Robbins

Super disappointed! I’ve been going to this location for decades and never had a bad experience. This past Thanksgiving I ordered a turkey cake from here and the decorator was friendly and inviting! BUT yesterday there were new employees I hadn’t seen (under new ownership?) and the woman employee put her fingers into the dished ice cream I ordered for my son to pull something out. Then I saw a hair in the food and pulled that out. When I got my ice cream cone, she apparently pushed too hard and broke the cone. I didn’t even make it out to my car and the ice cream fell off the cone onto the ground. I went back in seconds later. The woman helping me didn’t speak to me, so a young woman explained that I could BUY another cone at a kid cone price. I showed her the broken cone, and that it wasn’t my fault that I got no ice cream. She said sorry, that happens “all the time” (I’m 52 years old, this is a 1st!) and I’ll need to buy another cone. Absolutely no way!! I will not return to this location ever again, they don’t understand customer service and it will hurt them in the long run. Terribly disappointed. Find a different location to support a deserving owner!

Went to BR for the first time on Sunday evening. The young lady with black hair helped me and she deserves a raise. So friendly, personable, and went above and beyond for me. Thank you and I will be back soon!!!!!

Friendly, great service !!!

The worker was very nice and fast. There was a rush of about 13 people and everyone was served within 5 mins.

I came in last night, order 4 pints of ice cream literally i live 2 minutes down the street and the ice cream was leaky and runny like it had been kept on a low temperature all day! Not to mention to the two boys behind the counter were extremely rude, they had the there friends in the store so they were more interested in entertaining their guest, then actually doing their job not to mention the hair I found in my my pint of ice cream when i got home, and when i called to get assistance less than an hour after I left, they said it was too late to make a complaint!

1* for service. 8.20pm., I understand that everyone wants to go home, but man. Why are you so slow?maybe the owner needs to talk about speed of work with employee?

Great customer service

I like their flavors of ice cream in this place. They make great ice cream cakes, and Polar Pizza.

nice but needs new flaveros

Second time there on a Saturday. Within a week and out of hot fudge and chocolate. They barely use on their Sundays and charge you extra if you want more At least have it in stock