Ratings of Baskin-Robbins

google
Google
3.6
(75 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Colorful ice cream parlor chain known for its many flavors plus sorbet & yogurt.

5470 Bethelview Rd
Cumming, GA 30040
Monday
5:00 AM - 9:00 PM
Tuesday
5:00 AM - 9:00 PM
Wednesday
5:00 AM - 9:00 PM
Thursday
5:00 AM - 9:00 PM
Friday
5:00 AM - 9:00 PM
Saturday
5:00 AM - 9:00 PM
Sunday
5:00 AM - 9:00 PM

Recent Reviews

google
Apr 2024
Ask for Taylor J. (The one with the pink hair) because she is the real deal. Low key fabulous! Thank you for providing excellent service to this Birthday girl!!!
google
Feb 2024
Did take out at window for an ice cream cone. Asked for one scoop of jamoca fudge in a waffle cone with sprinkles. Got a waffle cone with fudge coated on it. Told the girl I didn’t order that. She proceeded to dump that ice cream in a plain waffle cone and added more ice cream. Then added about 10 sprinkles. Handed me the cone that was broken due to overstuffing the cone. To the owner…… I understand it’s hard to find people to work but how about putting the effort into training your employees. On the flip side you lost money on my order!!!!
google
Jul 2023
This Baskin Robbins has serious management issues. Employees are very rude and charging for extra spoons and sharing cups. Never greets or thanks customers.
google
Jul 2023
Bad service. They can't even make a simple milkshake. It tasted like bad watered down ice cream with no flavor. A worker was eating food while serving food. You are not allowed to do this. A lot of goofing off from the worker's. Looks like bad management.
google
Jul 2023
Great, professional and friendly service
google
Jul 2023
We have been there a few times and each time the staff was very rude. First time, we asked their flavors since they are not listed and the response was, “we have 31 flavors am I supposed to tell you all of them.” Next time we went in and they informed us we are closing. Third and final time, it was only open for drive through, no flavors listed. We asked how are we supposed to know the flavors and the response was very sarcastic “well you Could ask”. Sunday night, 10 flavors available mostly non dairy, we were told the truck come Tuesday. Needless to say our last attempt, 3 strikes and done!
google
Jul 2022
Worst customer service. A bunch of children working there and running around in the back while customers are waiting.
google
Jul 2022
We liked spicy mango one- The Mangonada

Frequently Asked Questions

What is Baskin-Robbins' rating?
Baskin-Robbins is rated an average of 3.6/5 stars across various online platforms.