Love that it stays open till late. The service and atmosphere has definitely improved alot
Place was dirty, service is slow, but ice cream is good so I still come back
I asked if there was an O’Henry sundae because I saw it on the website. The employee told me no and started serving the next customer leaving me standing there. I get a sundae that is on the menu and a pre packed tub of vanilla to go. When I get home and open the pre packed tub it’s freezer burnt and shrunken, hard as a rock. I go back to return it and I’m told by the employee that they sell so many and no one complains. And continues that she herself doesn’t fill the tubs. I told her I don’t care about any of this I just want my money back. I did purchase a hand pack instead and am taking that home.
Customer service is lacking in this location..have been here multiple times and the same experience. We tried to order a shake with fudge and the employee barely lined the cup with fudge, when we requested more she declined and said that is their standard. However we have always gotten it different. It was a rip off and really disappointed with the employees attitude.
We ordered a ice-cream cake for a celebration unfortunately it is worst. Cake is very hard and it is not as promised. Very much disappointed.
Compared to other Baskin robbins the quantity of ice cream is less per scoop... Disappointing! No coming back to this location...