Ended up popping in quickly to get a portion of chips to go and it was at the end of the night so bound to not get the freshest chips. I wouldn’t normally write a review for some thing like this but on Saturday evening whilst I was waiting for my chips the staff were spoken to so rudely. I assume it was the manager speaking to the 2 young servers about the public using the toilet but it just wasn’t necessary for everyone to hear. I hope she apologised to them because I definitely wouldn’t want to be working with her.
First visit to this chippy last week and I wouldn't return, I dined in and waited ages for our food, I found dead flies in the onion vinegar bottle and the mayo sachets given to us with our food were off / ve Best before dates were Oct 2023 ☹️ The only thing decent was the Cod !
It’s a Rip off! Owner picks and chooses which customers she’s wants to be friendly with and the portions, prices and quality are a joke! You’re better off going down the road !!
I was extremely disappointed with my order tonight. I rang to place a large order (£170) at 5pm as the shop opened, for collection at 6.45. I arrived at the shop at exactly 6.45 to collect my order. The main part of the order was sitting boxed up in the warming cabinet when I arrived and at 7.10 I was told they were waiting on chips. I finally left the shop at 7.18 with my order. The fish was extremely dry where it had been sitting waiting for so long. Everyone was very disappointed with their order. The excuse for keeping me waiting was they had had a rush of orders! Not good enough as I placed my order before those that they had served before me as I had somewhere to be at a certain time. No compensation was offered. Very poor!
Honestly one of the BEST fish and chips shop in Essex. Seriously the best meal we’ve had in a while!!
Disgusting. Sorry but it was awful. Greasy, fish was bitty oil old hence the overly brown crispy oil chips. Better off going to Alex’s in brentwood. If I could be bothered I’d go for a refund.
Good fish and chips, cooked to order so it's always fresh and hot, but you'll wait 20 mins or more. Upminster Prices ( if you know, you'll know )
Love this restaurant and everything about it. Quality x10
Portions are tiny for the price. Overall just really not worth it, pie was dry and scampi were ok (the sad thing is you can get similar or better quality just airfrying frozen). Hugely disappointed.