Bahama Buck's - Texas City

They have terrible service. Waiting in the drive-through for nearly 20 minutes because their speaker in the drive-through doesn’t work. I spent almost 9 dollars for a medium snowcone specifically the dreamcicle and it was tasteless and full of ice. So as soon as I took a taste out of it and noticed that it didn’t taste like anything, and it was hardly any syrup I went back to drive-through drive-through in 15 minutes or so. I told the younger guy in the window I would like it to be remade because it was tasteless and it was full of ice. He went and told his manager, which was another young man, and I saw the guy just pour some more syrup over the snowcone without even remaking as I asked. It was water down because I have been waiting so long in drive-through. I told him I wanted it to be remade so the told me he could only make me a smaller size since so much was gone as if I had eaten it already. In reality, it was melted down because I had to wait in drive-through because they don’t have a speaker once again so let anybody know there’s an issue. He proceeded to tell me that he could not remake a medium snow cone, and which I paid for. He said he could only give me a one give me a. I told him I would like a refund. He was very rude. I told him why would I sit and drive-through for 15 minutes If that wasn’t really an issue. He disregarded everything I was saying so I just told him to give me a refund and I left. I will not be back to location in Texas City. They have horrible service. They should really teach the young people how to properly make snow cones especially for the price you’re paying. The picture always looks nice, but the snow one The Texas City location looks like it’s supposed to lately. We have been here for so long me and my family. The service has definitely changed. I have had this issue before and they remade it for me without a problem. I don’t know what the manager or the owners name is, but he definitely needs training on customer service because his customer service is horrible. I wasn’t able to get a picture of it because I gave it back to the manager.

Used to come here all the time and never had any problems, it's been about over a year but I just walked in around 7pm. Waited about 10 minutes and loudly asked " Is anyone here, Hello". Waited about another 10mins called the store and after an answer I told them I'd been waiting a while. 3 employees rush to the front finally. Asked for extra syrup but didn't get it also..

Super dry and didn’t get the pickadilly topping I asked for just tajin seasoning. Very disappointed

The snowcones were full of flavor!!

always delicious

I LOVE THIS PLACE!!! Friendly staff and excellent customer service!