Auntie Anne's

Went to sit down and realized my pretzel was cold… I then went up to ask if it could be reheated and got a response of “we don’t have anything to heat it up in.” Was not offered a refund or even a fresh pretzel as the lady turned around and walked away. I just wanted a nice little snack while shopping in the mall and I ended up wasting my money.

Had an online order order, pretzel out of stock, understandable, and the person behind the counter Was willing and help me out get another pretzel and was kind. I’ve been here many times. It is a very busy store, but they always make sure they take care of you quick.

Ordered a pretzel and a water bottle and the workers couldn’t care less or even be respectful. Food is always good but the service is terrible

At 12:15pm, I walked up as someone walked into the back area, I waited for ten minutes thinking they would come out. Then saw the light in the back turn off. I understand being short staffed and or needing to take a break. But either put a sign up saying so or communicate with customers on the matter, most will be more than willing to accommodate.

Always super nice people. Not many of these places left but I'm really glad for this location and the staff.

the woman with the hot pink or red hair is incredibly rude and mean.

Pretzel bites had been sitting for awhile. Right after we sat down with our half warm, slightly soggy bites, I watched an employee check the bites under the lamp and throw several cups in the garbage. They could have offered us fresh ones. We would have waited. I won’t go back.

I always go to this location with my family shopping. But, I had a horrible experience with this location. I purchased two pretzels and I ask for them to be cooked fresh. This was yesterday March 21, 2023 at 8:00pm. I forgot the managers name and he was very rude. The woman that cooked my pretzels didn't watch the time on them. They were to busy laughing and talking with one another and didn't care about the customer. She let them burn up. Then tried to give me the burnt pretzels smh. They tasted disgusting and dry. I'm very disappointed with this location. I bought them because my 1 year old grandson loves them like me. He couldn't even chew them. I should have just got a refund and never order from them again. Just rude and very unprofessional to me. I will contact the corporate office today asap with my complaint. I am in the food industry as a Chef and owner of my catering business. I have never treated anyone like that.