Our first time here and our first time with hotpot’s. The staff were very attentive and helpful in orienting us to ordering. Food was scrumptious. Space was clean and tables were full. A fun night out with friends or family. Would definitely go back.
Very rarely do I write a review for any restaurants as I normally do not have much to say. But this time, the restaurant was dirty as it had mold growing near the window. The service was atrocious, as the staff “kept forgetting half my order” Twice!!! And they did not want to serve for round 2 despite paying for and being an all you can eat restaurant. Additionally the staff was rude and had an attitude. Never coming back again, which is a disappointment as I used to love coming here. Just truly disappoint in what this place has become both in service and in quality.
Wish they had more vegan friendly soup bases but otherwise amazing food
Everything about this dining experience was perfect, no complaints. We will be back.
The food was excellent! If you haven't tried hotpot this place should be one of your stops!
Within moments of entering the restaurant, a urine scent permeated the dining room. The aquarium buzzing full of farmed seafood smelled like it had experienced decades of life and death, and the overall cleanliness of the place was sticky. $50 per person blew my mind with an extra $8–10 in soup base. I got up and left the restaurant when a young man who smelled of spermatazoa came to our table and threw down sticky menus. Dark, dingy, outdated.
I’ve tried to contact the restaurant to make sure that the owners are aware of the state of the dining area— the complaint seems to have fallen on deaf ears as they do NOT care about customer well being but they care more about quick table turn around time. This review is based on the condition of the restaurant but also good to mention that the service is also incredibly lacking. Orders of food not showing up, the server took my glass along with a glass from another table, mixed them up when refilling and replaced the straws thinking that I would not notice. I have been a customer for many years but after my last dining experience I will NOT be returning. IT IS HAZARDOUS TO DINE AT THIS ESTABLISHMENT. We were seated in the corner of the restaurant on a busy Friday with subpar service. It was hot, humid and muggy inside the restaurant. 1. The restaurant does not have proper ventilation for the hot pots, the steam from each individual pot creating condensation with no place to escape 2. Trapped condensation creates mold 3. Mold was found in every corner of the restaurant and was getting damp and wet from the constant condensation = spread of mold spores. This was not just in one area as the closer I looked, the more mold I discovered in plain sight. I cannot in good faith recommended anyone to dine here as it is dangerous to consume your food in an open area with mold. If you are to take any restaurant review into consideration before dining, please take this one! Do NOT eat here for your safety. Photos attached. [photos taken Feb 16, 2024]