ASDA Cafe

Went to Asda café absolutely Appalling an employee who was an older lady didn't ask for her name as me and my partner were that mortified my partner has autism and she came over angry as anything as if she knew us storming over saying I told you before you can't eat in here you need to leave would you eat in a costa etc and this was also in front of are 15 month old who began to become upset we had to stop him from eating and leave she was horridous absolutely disgusting behaviour she needs sacking and after she had said everything and I said we don't even know her never met her before she was very unpleasant and was just like oh have you not I said no you have never spoke to us before she was absolutely vile such a mocking women and walked away we then left as quickly as possible feeling very uncomfortable in case she said something as we was leaving.the reason for this was We had not purchanced anything but it was pouring down outside and are little one was hungry so we came in side as only place I could think of inside with highchairs. This situation could of been dealt with a lot better if she had just explained to us because we didn't buy from there we couldn't of ate we would of got something instead rather then being so rude to us won't be coming here again. Sort your staff out Asda this is happening to multiple people by looks of your reviews people should not be made to feel this way for no reason all this was said in a very angry tone from her to and she made other people feel uncomfortable a couple next to us got up and spoke to us before leaving saying there drinks wasn't even from here either

I won't be in a rush to return! There were no dairy alternatives available for me to order a hot drink, despite there being oat milk and soya milk on the shelves in the shop, absolutely ludicrous. Nearly every single table had plates on so I had to move them and sit at a dirty table which hadn't been cleaned. Then I waited 25 minutes for a mediocre toastie..

Given this place a few chances now as it’s convenient and at first glance “appears to be good value for money” but finally today come to terms with the fact that it’s not getting any better so won’t be visiting again. First visit encountered the most rude woman behind the till. Refused to honour a deal that was clearly on the poster printed in the T&Cs and wouldn’t look at the poster to even see if what I was asking was correct. She Followed that by complaining we had ordered hot food so said we would be waiting as it’s her that was cooking it and then slamming our food down in a huff when it was ready. Felt like an inconvenience more than a customer. Visited again today, ten past 12 in the kids holidays lots of families in the Que in front of us. Even someone not in the catering industry could easily predict that would be the case but they were all told there were no sandwiches left and turned away. With the kids eat for £1 deal it could have been something they were relying on. Having had the sandwiches before they are ones made by themselves (slice of bread and some cheese spread) so don’t see how they could have possibly ran out at that time when it takes two seconds to make. With a supermarket full of bread and cheese spread attached. Seemed more like they couldn’t be bothered making more.Then Seeing the staff member pulling a face at a customer when she had her back turned just highlighted that it wasn’t just the previous lady that was unprofessional.

Disgusting cheeseburger, it smell bad, the colour was not good, you can tell was not a good standard, couldn’t even bother to melt the cheese properly. The fries were hard and almost still frozen. Wonder if the people working there would eat a cheeseburger like the one they served me, maybe is standard to serve that to people that order with an accent.

Rubbish

Called in for a brew. Teapot was rancid inside and out with a crack down the side and chunk out and don't get me started on the mugs. They'd not been cleaned. Stained dark brown inside and tea dribbles down the outside. Went back for a clean one and that was just as bad. The excuse.....oh the manager won't give me new ones. Never heard of washing up liquid and a sponge? If I could give less than 1 I would.

The food is not that great

Tried the £1 soup and coffee deal for the over 60's . Overall a very humiliating and horrible experience. Diappointing and embarrassed doesnt cover it. Asked for the soup and roll offer. The Lady shouted out that they don't have any soup? Oh? There's an offer on your board. So my friend said do you have an alternative ? I'll ask. The lady in the kitchen shouted across it's just warming up. Oh that sounded promising then. So I asked was a latte included in the deal? She laughed out loud and very mockingly. Asda aren't going to give that for free!!. The advert on their board clearly said soup and a coffee. However, I said oh ok then thank you. Both myself and friend were treated coldly and very rudely. We had our ID ready just incase it was the reason for the bad reception. I kid you not! Some minutes later the smallest bowl ever seen before in asda came out with tomato and basil in it. Also not hot and just tepid. We couldn't face going back to ask for it to be warmed. The coffee we had was watered down, stewed tasting like it was from an urn and was quite frankly vile. In the end we just couldn't finish either. On return home I measured some liquid in one of my grand children's small bowls and I estimated approximately 100 -150 ml of soup maximum. Such a horrible experience, never to be repeated. Asda please teach your staff some customer service skills and a bit of courtesy. It was a shameful experience and very demeaning, that really doesn't help anyone in need. It was so uncomfortable and unnecessary.