Ariel Open Kitchen (Golden Star)

So good. Keep returning!

First time ordering from this place. Order delivered 40 minutes late. I ordered duck in honey and chilli sauce, I got chicken and it was in batter which it doesn't specify. The crab claws we ordered didn't arrive with the order. When I called to ask for a refund the lady initially said they would include them 'next time' and when I said there won't be a next time and wanted a refund for them she hung up on me! Then didn't answer the phone and again cut me off. Then answered and said it was their New Year and were extra busy (not sure why they were taking orders they couldn't fulfil). Our crab claws arrived after another 40 minutes by which time we had finished our food and couldn't eat them. Extremely disappointing, poor customer service and will not order from them again. I see many other customers have had similar experiences, wish I'd seen the reviews before I placed the order.

I placed an order by Uber, and the driver let’s say that he couldn’t find the address. When I called the shop the very owner offered himself to deliver my food. Thank you very much ! Amazing service

We ordered at 19.18 and 2 hours later our oder of duck pancakes and spring rolls had still not arrived. No communication or updtaes through just eat. I called 3 times and the phone rang and disconnected 3 times. We gave up in the end and went to McDonalds, not quite the same thing. Won't be going here again.

Food taste and quantity was great, had issues with delivery and after 2 hours drove 20 minutes to collect myself. Was apologetic and can let it slide due to high demand on Christmas Eve

Always great food

1) Delivery was very late (30 min late). 2) We ordered 2 different types of Thai curries through Uber Eat but they did not come with rice. No where on Uber Eat states it comes with no rice or order rice separately. In fact, I've never needed to order rice separately for my Thai curries in any Thai restaurant or take aways before. Who eats Thai curry without rice?! 3) The lady handling calls at the restaurant seems restless with poor customer service skills. She kept saying it's not her problem + we should have ordered rice separately. Well, we ended up having chips and spring rolls for our Friday evening dinner. Great! 4) Do yourself a favour! Buy a pack of frozen chips from Aldi and put them in the oven. Trust me, it will taste much fresher and yummier than theirs. 5) We wasted about £27 and ruined our weekend with Golden Star. We won't do it again. Not sure about you!

Today's point of rice noodles, rice noodles delicate, smooth, glutinous, delicious, smooth, delicate fragrance, people feel very tender and smooth, taste better, very fresh! Today is really lucky lucky to eat their cooked staff meal, very lucky, a food testimonial⋯⋯ Copy from gooles 今天点的米粉，米粉的细嫩，滑爽，香糯，美味，爽滑，細腻清香，让人感觉十分嫩滑，口感更佳，十分清新！今天真的好巧有幸吃到她們煮的員工餐，很是幸运，一个吃货的感言！ Kid-friendliness: 米粉和条