Normally, I stop here after work since everywhere else is closed in town. I've always gotten what I've ordered, or if I'm ordering for myself and someone else, they're pretty ok with their game. Food is always good, 9 times out of 10, they have everything in the bag(s), sans for that 1 time here and there they forget my cheddar sauce for my curly fries, but I can live without it when that happens. Always friendly, at least civil acting, and not rude or upset, and they get their orders done and out quickly. Definitely enjoy this Arby's (in fact, both Lima locations are pretty good) and will continue to stop when hungry late night.