Alianti (Bonne Bouche)

Very strange atmosphere! I felt the staff took a disliking to me. There was no bathroom which I found odd for food/drinks establishment

The place was extremely busy when I went with my family, but we still managed to find a table. ordering food is via a qr code, so thankfully, we didn't have to queue up to order. Service was quick, and the food was excellent, which was surprising the amount of variety on the menu.

on the counter there is a sign, saying rudeness will not be tolerated .. however, the middle-aged brown hair woman behind the counter, could not be bothered to acknowledge my presence when I entered, and I then needed to repeat the 2 item order twice, as she clearly wasn’t listening or bothered .. so here's a tip instead of telling others how to behave, why not educate and train your staff so they behave in a manner that will not cause others to react in the same way your staff has already treated them, the older woman with glasses, was much better when she took over, quite possibly because she knew how rude the other one was being .. however, the cheese and tomato croissant was tasteless, and the coffee latte, was made so hot that 15 minutes with the lid off in the fresh air and it was still too hot to drink and was just terrible due to being made far too hot. Avoid this place, CAFE Paola up the hill is a much better option. update and the response from the owner shows exactly the attitude you are faced with . unable to acknowledge and apologise for fault,your presence as a paying customer isn’t worthy of being acknowledged with manners , cutting a tomato and greeting with respect new customers is apparently beyond the capabilities of staff nowadays !! as well as inability to produce food with flavour or a drinkable coffee!

Best coffee and croissants in Richmond!

Coffee and croissants are super delicious! Love the almond croissant, it is so soft and not sweet :)

I have to say today Friday 24th November around lunch time I received unprovoked attitude/service from a lady behind the till. Pulling faces and tutting when simply asking for a cake and sandwich, like she was fed up of having to serve a simple coffee or sandwich? It was also pretty much empty at the time I came in yet all the tables except one was clean for the whole time I was there.. I use to love this cosy cafe and after not visiting for a while I was looking forward to a quiet coffee and bite to eat on a cold day. I love the food display here but the service made me lose my appetite and I’m reluctant to ever come back, not like they would seem to care anyway. But why bother having a nice food display if the service isn’t even a tiny bit welcoming? It’s a big shame to have experienced, very disheartening and not welcoming at all… Oh well!

We always stop for a coffee and cake when we're in Richmond. Alianti's coffee is as good as anywhere and better than most. Their lunch rolls look delicious but we've not had a chance to try them so far.

Wow! The brie and roast vegetable sandwich was honestly amazing. It was toasted and warm and delicious.

Staff super-rude