Academy 297

Absolutely awful. Went to celebrate a friends 40th with a group all had to leave as the service and food was shocking and had to argue to get money back as many meals didn’t arrive at the table and the food that did was not edible. Drinks took over half hour to arrive from order, really disappointing

Possibly one of the worst places I’ve been to for service, staff and so called food and drink. Upon arrival I asked for jack Daniels and was told they didn’t have any but I could have kraken. I explained to the lad behind the bar that was rum and I’d asked for whiskey his reply was “oh sometimes I forget” so you can imaging the horror finding out he would be mixing the cocktails for the rest of the night. When I later tried to order at the bar I was told “hope you’re not waiting for a drink because you got a long wait, go and sit down and order using the qr code.” Great idea except the drink I’d been having so far wasn’t on the app/web. When a group of us ordered food there was over an hour and a half between the first of our group getting some of their order and the last of our group getting theirs. In some cases some of the food orders never actually showed up. The food that did show up wasn’t cooked properly and several dishes sent back. Food is not prepared in a kitchen but at the bar fully exposed. When we tried to engage with staff their attitude was appalling stating it was a busy night yet half of the tables were empty and we had pre booked. I decided to leave early and I’d advise anyone to save your money and go somewhere else. It will be better than this place.

I came here ironically to use the voucher I had received from them the last time they were closed after I had booked. I arrived at 515 to be told by the bar staff that he was told to close early Yet another disappointing experience. Does this place want custom?

I had visitors from London so booked a table for 6pm via website. Had confirmation email the day before. Arrived at 6pm on 17/12/23 with my guests to find it was closed. Totally embarrassing!

Great cocktails.. very strong and good value.. 2 for £12