I don't know how many times I have to find hair or receive underwhelming food before I just decide its enough. I think I've finally hit that point. They will serve you burnt, nasty carnitas even though I know that they know it's burnt and nasty. I open the box and can tell before even tasting it, and you guys actually work there and see it every day. And I swear, it's just not cool finding hair in your food once every few weeks. Management needs to step up and have better quality coming out, because the food is decent. It's just not good that this happens so consistently to regular customers. Do better.