Placed order through just eat and they rejected blaming the just eat?? But called them offered me 10% discount when on app they offer 30%? How strange called restaurant happy to take order but give me 10% . Absolutely a joke of restaurant, person who text me to show my order was not received, buy my bank shows payment taken.. would not trust these persons as definite not telling truth, now I have to wait for refund. Sent them screen shot off order but even that they not accepting, so I recommend not to use as they don't want to honour what they state on app which I'm sure is what they should under the consumer act??
I had a problem this evening, but nothing to do with AK Spices. I ordered through Deliveroo and their rider collected my order. It usually arrives about 5 minutes after it leaves the restaurant. I got a call from the restaurant to say that they were concerned because the food had been handed over to the Deliveroo rider 10 minutes ago, and another Deliveroo rider arrived at the restaurant to collect it. While trying to contact Deliveroo to discuss it, I got a notification that the order had been cancelled, and refunded. I certainly did not cancel it and I'm sure that the restaurant didn't, either. I placed the same order through JustEat, and it arrived very quickly. Although it arrived late, that definitely wasn't the fault of A K Spices, and was absolutely delicious. Thank you AK Spices for the great communication, excellent food, and quick rectification of a problem that wasn't your fault. I hope that you're not out of pocket for a problem that was totally down to Deliveroo.
Food normally good however, delivery should take 1 hour they confirm, it typically takes 2 hours with them telling you the driver will be there any minute and never comes, when the food arrives, its obviously cold
Poor customer service staff on phone sees me says 1min then disappears to back still waiting nearly 10mins later
Surprisingly underrated. Hidden gem. Ordered Chicken Tikka and Prawn curry. Came within 45 minutes. One of the best curry's I've had. Great food!!
Great takeaway. Very tasty food and not overpriced like some others in the area.