My husband went tonight to drive through. Ordered family pack, specifically said I do not boneless wings tossed in any sauce but asked for buffalo garlic and sweet and spicy on the side. He got home all wings tossed in buffalo no side sauces. So can't feed whole family too much trouble to go back
The food was fresh and we were served within minutes. The customer service was excellent, too.
Every time I go the chicken is never fresh and never have enough sauce on them. I’m kinda sad because I love zaxby but this is not it.
We came in after church about 10:30 AM, and we had to wait to order as they had a technology issue. The assistant manager provided great customer service and very apologetic for our wait time that he even gave us a small discount. As we about to leave the restaurant, I realized I didn’t get my cookies we paid for. The team member was about to give me cookies that were no longer in service time. The assistant manager stepped in and gave us fresh ones. I don’t typically give reviews, but it’s uncommon for Zaxby’s to have CFA like customer service. Credit to the assistant manager!