The owner, the old lady wearing Hijab is a rude lady who doesn't respect anyone. It's time to teach her how to respect customers. I will make sure to spread my words to everyone I know to stop going there.
The owner and other workers are extremely rude, unprofessional, and know nothing about customer service. They used to be welcoming and good, but it looks like after being popular and having a lot of customers, they start to be rude. I think it’s time to boycott this restaurant and teach them (especially the owner) the lesson on how to treat customers. I will never ever go there again.
My recent visit to Zaatarz Bakery for Suhoor turned into a shockingly poor experience that left me utterly dismayed. Arriving at 3:30 AM, the place was teeming with customers, seemingly a good sign. However, our anticipation for a calm meal before fasting quickly dissolved into confusion and disappointment. There was no indication, neither on Google Maps nor their website, about special Ramadan closing hours, which apparently was set at 4 AM. Our order was placed in the midst of a crowded scene, and we managed to secure a table amidst the chaos. The real jaw-dropper came at 4:06 AM when, right after being notified our food was ready, the ambiance dramatically shifted. The server, with an escalation in volume that bordered on aggressive, barked out, "STORE IS CLOSED," in an apparent rush to clear out the premises. Witnessing this, especially as many patrons were either just beginning to eat or midway through their meals, was not only shocking but downright disrespectful. This entire ordeal was a glaring example of how not to treat customers, exacerbated by the complete failure to communicate essential information such as adjusted Ramadan hours. The manner in which we were all but shoved out the door was not only unprofessional but also deeply insulting, particularly during a time meant for reflection and community. My disappointment is profound, and the thought of returning to Zaatarz Bakery is out of the question. It’s disheartening to see such disregard for customer experience and respect, especially during a period as significant as Ramadan. The community indeed deserves far better, especially when gathering in a spirit of communal observance.