Ratings of Wendy's

google
Google
3.9
(973 Reviews)
yelp
Yelp
2.3
(12 Reviews)
tripadvisor
TripAdvisor
4.0
(7 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Fast-food burger chain serving sides such as chili & baked potatoes.

3828 Burbank Rd
Wooster, OH 44691
Monday
6:30 AM - 12:00 AM
Tuesday
6:30 AM - 12:00 AM
Wednesday
6:30 AM - 12:00 AM
Thursday
6:30 AM - 12:00 AM
Friday
6:30 AM - 1:00 AM
Saturday
6:30 AM - 1:00 AM
Sunday
6:30 AM - 12:00 AM

Recent Reviews

google
Apr 2024
Hardly any lettuce on salad and chicken was hard
google
Apr 2024
The service, behavior and attitude of the staff at this location was absolutely appalling. After almost 20 minutes of waiting, half the order was incorrect. When attempting to get the order corrected, the girl was very rude and unapologetic. We asked to speak to a manager, and although there were no other customers waiting inside or in the drive thru, it took several more minutes. Finally, the rude employee showed up with a smirk and even more attitude and said, "I'm the general manager, how can I help you?" Dinner no longer sounded appealing.
google
Mar 2024
Can I get a lemonade with all this ice?????
google
Mar 2024
The food was fantastic! The sevice however if i could rate it a 0 i would. We had already waited in line about 5 mins to even pull up to order, so my opinion no one was in a hurry to take the person in front of us' order. Then we get tthe chance to place our order and we didn't get a chance to speak before we get "is there something i can help you look for" they gave us maybe a second to even react to "go ahead with your order when you're ready". Whoever was taking the orders here certainly took her time with the person in front us, wonder what her reasoning was behind rushing us!?! I understand y'all have a timer that you guys have to beat but just because you went over the limit with one customer, doesn't mean you need to rush the next customer to make up for it. Also guess napkins are no longer apart of the experience either, good thing i only order 2 messy burgers for my meal. Atleast they tasted good!
google
Mar 2024
As a former employee, I once came here at 11 pm (two hours before closing) and no one answered the drive-thru. A former coworker of mine eric schneiders car was there so i know for a fact it was him in there (most likely in the bathroom ignoring customers like he always does) Go again a few weeks later at 8 pm, erics car is there. No answer from the drive thru, So i guess dont go here if you know that eric schneider is working.
google
Mar 2024
I never believed anyone whi said bad customer service. Im a former manager and said that I had wrong sandwich. No receipt so shame on me for going in to return wrong sandwich in which I said wrong number of what i ordered. Girl up front was very helpful but standing around on phones and 3 others given busy time but for love of anything I remember you couldn't have phones you listened to the customer and I'm sorry but waiting for the correct sandwich and not getting fresh fries. Total waste threw away all food so 12$ on a drink. I understand mess ups happen I also understand that it takes time to fix but when the sandwich person says the correct one you go away from it just ask. Asking and communicating with the problem helps so much more then just being non caring. She had it right. I'll be staying away from this Wendy's. Shame on falling away from customer service.
google
Mar 2024
Multiple times within the past month they haven’t answered the drive thru at all, even at 8 pm SEVERAL hours before closing. One of the workers named eric usually tends to just not be present and not do his job. Dont go here
google
Mar 2024
I’ve been going there and trying to get get food but nobody ever answers the window at 11 at night or even at 8 in the morning. The worker Eric Schneider is always there and doesn’t seem to care about customers or his job. And the management won’t do anything about it.

Frequently Asked Questions

What is Wendy's rating?
Wendy's is rated an average of 3.9/5 stars across various online platforms.