Villa Madina

Today I ordered falafel plate, the falafel was hard and old, they throw everything on top, when I went back to tell the employee about this, he just said OK rather than apologizing : he probably was never trained to say sorry, no manners and no customer service what’s so ever if I was the owner I probably would fire him on the spot, anyway from the reviews I read online it looks like the owners doesn’t care about the customer service or the qàualith and the freshness of the food, I don’t think I will every go back to that location vila Madina Scarbrough town centre !

This place does not even deserve one star. We bought the shish taouk and kofta plate and the rice smelled and had gone bad, the meats were old and stale. I called them to complain and no one answered. Stay away! Don’t eat here, I would’ve returned the food but I had done take out and didn’t realize till I came home.

Food is terrible and has completely changed in flavour and quality. Disappointed

Very good people and great customer service!

The quality of food varies too much from day to day. One day, it was good but the next day, the meat was stale, overcooked and hard. The salad is also very sour. It's like eating a lemon.

Chicken beef salad had a scarce amount of it

Had a minor issue with food,got adressed quickly and efficiently manager gets 5 ⭐'s for customer service and problem solving. The staff are polite ,respectful and speedy. My #1 eating in STC!