Tropical Smoothie Cafe

I just left this location4/21/2024. I asked for a Baja chicken with no chicken no cheese and extra tomato sauce. The first wrap i received had no rice, the 2 following wraps i received was full of chicken and cheese. I received 2 more wraps which i thought was made correctly but halfway through eating the wrap I noticed small bits of chicken in it . I have been a vegetarian for 4 years and lactose intolerant all my life so most likely i will be sick by tonight by ingesting the small pieces of meat . I see that Dylan is listed on this ticket i am unsure if this is who was making my order but it was Dylans shift that was on the floor. This was by far the worst experience i have ever endured in any restaurant. Yes i received a refund and a free smoothie but those in the kitchen (those in charge of making the food ) are literal kids and they have no business working anywhere if they can not follow simple instructions. Aka. I was in the restaurant for an hour waiting for this wrap .

Great smoothies and great customer service!!! Charlie is amazing so sweet and did a great job!

I frequent the drive thru pretty often, like 3 times a week. Some of the employees here are so rude. How you gonna ask for a tip but can’t even say hi when I pull up to the window??? “It’s gonna ask you a question.” *i pay* “ok it’ll be out soon” really?!?!

I don’t normally leave reviews but felt I needed to this time. I’ve been to 3 different Tropical Smoothies in Saint Johns and this is by far the best quality. I order the Açaí bowl and every time I get it from this location it’s made wonderfully. The fruit is fresh, packed to the top and all around great service. I even order my Chai smoothie with strawberry instead of peanut butter and they get it right every time. The others usually mess up and I end up with peanut butter or the bowl is half made and with little toppings. I think the service there has its ups and downs, taking longer than it should but, they are never rude.

What happend to this cafe? It's gotten more unorganized, slow and you get served the wrong items OR its poor quality. 45min waiting at the deathtrap drive thru you can't get out of to be told they have ran out of items.

Dutch is very kind she provided a welcoming experience I love interacting with her during my tropical smoothie trips. Lovely people and great hospitality.