Tropical Smoothie Cafe

When I arrived there in the evening, the light skinned girl with braids was at the register DID NOT greet me and DID NOT say a word to me while I was trying to order. She was SO rude that when I told her I needed a minute to look at the menu, she just stormed off, and stomped her feet while she went to the back. She didn’t even come back out to take my order! I was grateful that another coworker did though but she was absolutely dreadful and her attitude was so nasty! My experience with her COMPLETELY put me off from coming to that location ever again!

Fast & Efficent and the Smoothie was So Good I will be Back Soon Staff was Friendly Fast and I was in and out Great Job You all Keep It Up..

The reps were friendly. My smoothie was blended well with no ice chunks left (had plenty of issues with this at other locations). Thank you.

No customer service no friendly smile no personality no nothing just take your money and here you go bye🤦🏾‍♀️

Why can’t they open up on time????

this may be a one-off, but service was slow today despite having 3 people working. My Drink was an online order and I noticed it was definitely ready when I walked in. But not a single person greeted me and I tried telling one girl that all I needed was my drink and she turned and walked to the back. Another customer came in and they greeted her and asked if she placed an order ToGo and she said no she was about to place an order, they didn't say anything and just turned and walked away towards the back. That customer ended up leaving and mentioned just going to WaWa instead. not sure what was happening today.

If I could give this specific location 1 star I would. I’m tired of getting food from here, paying for multiple meals and ONLY receiving my smoothies. I’ve had this same issue multiple times with this location and this one alone! I am beyond tired of the poor service here.

So I ask for no Romain lettuce and it's always up there. This is probably the 10th time. The smoothies are good and the wrap is as well when my order is right.

I would have given this review at minimum 4 stars, but it's frustrating when you spell out your name, and they still spell it wrong. Attention to detail matters!

I absolutely love tropical smoothie!!! I visited the Victory Blvd location and Kevin was the only person working!! When I’d entered there were several customers waiting and a customer in front of me. Kevin was preparing an order came out presented the customer invited them back smiled at the customer in front of me assisted them quickly and then greeted me and assisted me. It was an absolute joy to observe such wonderful customer service. Thank you 👑 Kevin for making my experience at your location enjoyable!! Next time I’m in Portsmouth I’ll be sure stop to increase my rewards points ! Bing Bong!! -The Amazing Tonia

Probably the fastest I’ve ever gotten my food at any tropical smoothie location. The food was made correctly and the ladies at the counter were nice.