Tropical Smoothie Cafe

Bad customer service long time waiting inside outside is my first time in my last

Nice staff. Great smoothies. Very filling.

We got in the line for drive through a little before 8 and the lady came on and said they didn’t open until 8 fair so we waited and finally at 8:06 she comes on and we wanted to order 2 PB crunch bowls but after waiting a total of 15 minutes proceeds to tell us they are only doing smoothies at the moment but then I called the one on signal butte and he said they were open and making bowls so we went there and will not be going to the one on baseline anymore. The lady was a little rude and could have let us know that when she said they don’t open until 8. Horrible service.

Service can be a bit slow but the staff is friendly and the food is good!

Ordered and paid online. Arrived and order was short a wrap, a bowl, and a bag of chips. When asked they said they did not have the bowls available and could not refund us. Would not give us the managers contact info to discuss. The employee also used the cash register with the same gloves used for food prep without changing them. Very poor experience. Obviously not well managed at all. I have provided more information as requested, but have still had no response from the owner with regards to repairing my loss. It has been over a week now.

I don't know why I keep giving this location the benefit of the doubt each time it's been a nightmare of an experience. Especially when two combos are $30 now there's the real nightmare, from long wait times, to incorrect orders and very rude employees. I am trying to hunt down a corporate number on their website but it doesn't seem to be listed. Seems that whenever we are there the staff is always "in training" but what I see are some highschool kids laughing and messing around with each other. Luckily the only one that seemed to be taking things seriously was the young girl who made our food. When I was greeted at the drive thru it was with a young woman laughing so hard so couldn't get the opening out or correctly. I had to repeat my order several times for them to understand. After waiting 20+ minutes I was finally met with food before drinks were started. I was handed one drink and then was asked again what the other one was, once those were received it was very clear that they were two different drinks. I was met with attitude the entirety of my visit and the level of unprofessionalism was astounding. I get it's a minimum wage job but it's still work, please act accordingly. I am hoping that this is the nail in the coffin for me to not make the mistake of going to that location ever again because no matter how bad of reviews they continue to receive they continue to repeat the cycle of poor management, poor training and poor hiring. I would like to get in touch with either the corporate member responsible for this location or franchise owner of this location because I'm sure they'd like to know how this location is running itself into the ground.

Just went to this location, got there at 9:47pm the website says they are open till 10. All lights were off, and two girls were inside giggling as I went through the drive through. Not sure how early they decided to close today but the website should be updated and the employees should have acknowledged me to let me know when they closed rather than look out the window and laugh. Very unprofessional. I frequent this location often but will drive out to the Signal Butte location from now on. I’ve never had an unpleasant visit at that location and their hours don’t change.

People were nice but there’s mold on the cheese😬

I've been coming here for years and the smoothies and food are always fantastic!

showed up 20 minutes before closing, the lady working refused to take our order - and by that i mean she ignored us and didn’t even speak to us and just kept cleaning. lol i’m big on customer service and ive worked in the food industry in the past, just bad customer service and a terrible employee. 😂

Closing and locking the doors before it says it closes by 15 minutes, and the drive through closed a full hour before its supposed to be? Horrible service.

Muy rica la comida y amables

Service is really really slow – which is the only reason they lose a star. The food and drinks are both good. Prices are comparable to similar places. Space is clean, staff friendly. I have visited here 3x in the past 30 days. Twice it took about 15 minutes to get 2 sandwiches and 2 smoothies. Once it took 36 minutes for 2 sandwiches and 2 smoothies. All of these instances were placed inside but “to go”. The menu consists of wraps and sandwiches. There is no way it should take that long. There weren’t that many people inside or cars in the drive thru. There were 4 employees seen. They stated that they had a lot of online orders….but yet, here I am already here and waiting…. I will still return, but only when I have extra time (never when I am in a hurry).

They charged me for the wrong order at the drive thru today. It was absolutely ridiculous and instead of just reversing the charge, they did a refund, meaning I have to wait for the funds to be back in my bank account. They ended up giving me my smoothie for free but the order that I was charged for costs a lot more than the smoothie that I ordered. The smoothie I got isn’t that good either.

Waited a good 20 minutes in line

Worst acai bowl ever. It was frozen hard a rock and inedible for at least an hour. Recommend ordering ahead and asking the staff to thaw it out, get a smoothie or just going elsewhere. Staff are awesome tho!

The kids that work here are slow and kinda rude. I've been here a couple times and the employees always seem like they are being forced to be there. Very depressing atmosphere.