Tropical Smoothie Cafe

Acai bowl was tasty but calling that frozen fruit "fresh" is a stretch Vegetarian options: Smoothies without whey protein are all vegetarian plus they have a couple wraps, bowls & quesadillas that are vegetarian

The staff always seems half trained, orders are hard to get right and they always take extra long to fulfill the order.

Last night, My boyfriend and I called ahead and ordered a few things from the Tropical Smoothie at 76 W Horizon Ridge Pkwy ste #120 in Henderson, NV 89015. Upon pickup, the young male cashier acted clueless when my boyfriend told him his name for the order and what we ordered. My boyfriend nicely reiterated what he was there for and then the cashier looked around and said, "we didn't make it yet". Confused, my boyfriend replied, "You haven't made it yet?" Cashier replied.. "Oh.. we made it, but you have to pay first." *duh* Admittedly annoyed, my boyfriend said, "Yeah, that's how a transaction works. But, why did you say you didnt make it yet?" The Cashier ignored the question and said "You have to pay first." Mind you, he wasn't even at the cash register saying this... Boyfriend: "Yes, I'm aware.. waiting on you." (As he visibly has his CC in hand). Cashier then starts to talk to himself as he's ringing us up. We pay and the Smoothie we ordered isn't there. Boyfriend: "where is the smoothie?" Cashier: "Smoothie? Uhh..." walks towards the back to the girl we ordered on the phone with. He comes back to the register says nothing. Girl employee lazily walked to us with an attitude on her face and slowly hands the Smoothie to my boyfriend, doesn't say anything and walks away with a miserable look. ‍♂️ We get home to the "Chicken cheese 'Dilla", having NO chicken and barely ANY cheese. Mainly just tortillas. The Smoothie was poorly made, mostly slush. The Chicken Pesto was slapped together and chewy. The Acai Bowl was the only good thing. We called and I talked to the girl who gave us the Smoothie which was also who we ordered from. I expressed my frustration, she didn't know how to handle the situation. No apologies, even tried to correct me with an attitude. This morning, I called so I could speak to a manager. The same girl employee answered, I asked if I could speak to a manager. She said nothing and hung up on me. I never leave negative reviews and I take no pleasure in doing so. It's a waste of my time but, this really was a poor experience. It's clear the two employees aren't managed well and possibly not trained well either. I'd expect better service as I have been a customer of this company for over ten years. But I will not be returning to this location, nor should you.

Went at 1pm on a Saturday and they were not taking anymore orders at this time....not professional and was the first and last time my family will go to that location! Whoever runs it needs help and it's not looking good for them.

I ordered a mixed berry bowl yesterday that took 30 minutes to get my order made. The manager working was extremely rude! I won't be going back to this location as they can't get a simple order out in a timely fashion.

Great drinks just a little pricey

Great way to start a day after a morning workout. Peanut paradise with whey protein and a chicken pesto Flatbread . Good stuff!!

Ordered the "Peanut Paradise" and it did not disappoint. If you go to other TS locations, that one can be a hit or miss.

Slow poorest of customer service stood at the counter people past me made eye contact and didn't part their lips to even say I will be with you in a moment I will never spend money here