Tropical Smoothie Cafe

I've been going to this Tropical smoothie cafe for 7 years. The customer service is amazing. Today, I ordered my usual Bahama momma, and I didn't even get to drink half of it. I found three metal fragments in it. I took it back and received another one.

Went to this place last week and had to get my smoothie remade over. It didnt have any flavor it tasted just like ice and the remake did too. Tried it again yesterday unfortunately and it tasted like whatever is used to clean the blenders, very strong and foul after taste. I even had a coworker to try to make I wasn’t overreacting. I came back to get a refund I was told “no refunds”. Cashier remade it and it still taste the same have had a headache since.

I always order pick up online at the Hampton location (the one closest to me) and when I got to the store I realized that for whatever reason this one particular time it sent the order to this location in Chesapeake instead of my normal location. I don’t know why it did that As this has never happened before and I’ve ordered pick up many times. I thought no problem I’ll just call them and have it canceled and re-order at the right store. The store manager at the Chesapeake location told me on the phone that they could not refund me my money because the smoothie was already made and that I would just have to pick it up. I told him that I live in Hampton so I wouldn’t be able to pick it up. He said the best he could do was come back next week and his employee would give me a free smoothie. I already told him I live in Hampton. I’m not driving 40 minutes away for a smoothie. As much as I spend at tropical smoothie they should have either transferred my order or refunded me my money. This is terrible customer service. They basically just stole nine dollars from me.

love the chia banana boost and i am gf and df! dietary restrictions don’t do very well since none of the food can be made to accommodate.

Love this place, it’s always so clean. Aaron (I’m not sure if the spelling) was great !! I wanted Something new and they recommended me their favorite smoothie and it was DELICIOUS!! Thank you for your great costumer service!!

It was good the staff is friendly and attentive would recommend to a friend

Ordered the All American Wrap which I normally enjoy. Took my first bite and it was cold. Love the Mocha Madness.

What kind of idiots are working here? I told them name and they said they're working on it. An order was sitting in the pick up shelf after 20 minutes she said oh it's right here. What a dumb place

Food is great and smoothies are fantastic!! It's customer service: one day I went in there and gentlemen ask me to "leave a tip if you want too" after other coworker left our sight to go into the back food area and start eating as me and wife was deciding on what to get from menu. Plus you never ask someone to leave a tip. Customers has an option in life to be generous or not, not to be asked to leave a tip.

I wanted to go to this location to avoid the Victory crosssing location for lack of customer service but the little Indian woman that owns this location & works in the morning is horrible. She doesn’t acknowledge you when you walk it. Everything is just thrown together! My Bahama mamas have next tasted the same, the one I got today doesn’t even taste like a Bahama mama, let alone anything.. just air & pineapples. She’s lucky I had to be at work or I would’ve asked for my money back. Idk if she doesn’t want to work or is in a rush but gawwwwleeee! Can we get something done about this! These two locations are the only ones close to me & they lack soooo much entirely! Makes me sad cause I love tropical smoothie but it’s way too expensive to lack so much quality & have rude customer service.