Tropical Smoothie Cafe

I usually go here. Today i went there and it said open, lights were on, but both doors were locked. No staff inside that i can see. The employees are usually very nice. But that is just absolutely frustrating to drive there not be able to get what i went for.

Felt bad for the 2 employees working. They were so behind because they were so short handed. My cranberry truffle smoothie was good. My chipotle chicken flatbread wasn't nearly as good as they are in Florida. The chicken quality was low. Like processed chicken vs chicken breast meat. I wouldn't recommend it and I will only buy smoothies from there in the future.

I would like to give this more stars as I do enjoy when it’s served correctly. I eat here a couple times a week and it seems recently there is a 50/50 chance the smoothie is terribly blended….so chunky with ice you can’t even drink it

Seeing a lot of bad reviews on here. The place is under new management now. And as a current employee, I can say our manager is working really hard to make it a better place. We take care making smoothies correctly and being extra kind to the customers we serve. Give TSC Asheville another chance y’all!! This work environment has evolved and become more healthy.

The staff maybe wasn't as attentive as they could have been, considering the place was completely empty, but they were friendly the food was delicious. Highly recommend the chicken chipotle wrap and berry bliss smoothie.

This is the worst Tropical smoothie I have ever been to and judging by the reviews a lot of other people agree. Placed my order at 5:45 at 6:47 an hour later I leave the store and that's not bc I sat in there to enjoy my smoothie. Ordered 2 sunrise sunsets . The 2 guys making them seemed so confused then one says they are out of pineapple do I want another fruit no big deal I pick another one another 10 or so minutes went by still no smoothie. He pours them into the cups leaves them there and walks to the back. Like 2 minutes later he comes out I say can I have my smoothies that are just sitting there? Take them to the car they look so thick not like they normally do so me and my mom taste them . Taste like pure water. Take them back in for a refund . The man in front of me also wants a refund BC the guy sneezed in his smoothie. 3 employees are in this place no manager apparently employees can't do refunds so they get the manager on the phone she says she will take our names and number down and refund us tomorrow. Nope i don't think so you will refund me now . The girl working there has major attitude. I can't help you guys don't know how to make smoothies . So finely the manager says give her 20 minutes she's coming up there. Fine no problem I will wait already been here 30 minutes at that point. As I am waiting they are still taking orders and not telling people they are out of pineapple. They are not even asking them if they want anything different guess they picked for them. The manager gets there and she doesn't know how to do a refund says she has never done one before. So after an hour of being there got my refund. What should of happened is she should of told her employees over the phone to open the register and give me my money back and that she would figure out the rest tomorrow. Ridiculous I had to wait that long for my money back. She's texting with the owner and says she will give me his email. Really MR owner you can't do better and say take her number down and you will give me a call? I guess it's easier for you to deal with people that way so you actually don't have to talk to them . Go to Smoothie King instead.

I ordered two smoothies online, drove to the cafe and had to wait 31 minutes after arriving. At 31 minutes I asked for the second time of I should go to another shop while they worked through the orders and was told "no it will only be another 10 minutes" again. I was alone in the store by now and was ready to cancel the order until he realized he had already made it and put it in the window. After I spoke to a young man (the mustache like a pirate) about the wait and misplaced order I was told "it wasn't my fault, I just got here". A complete lack of customer care or service.