Toni Patisserie & Cafe

Until today I’ve only had cakes from here which are spectacular. Then today I went and had some breakfast. The croque monsieur was so tasty as well as the quiche Florentine. I also liked my spicy chai. It’s such a cute little bakery with some cafe seating. Kid-friendliness: My 4 year olds went with me and ate some cookies and croissants and loved them. There were a couple other little kids and too.

Once great Toni's Bakery in Hinsdale has lost a 20+ year customer. The last three times I've ordered from them it's been chaos and their quality has gone way down hill. Service is BRUTAL. I ordered cookies for the holiday, the girl told me they would be ready for pick up for me and they were not. Too late to re order before the holiday. No apology-- apparently they have too many customers to care about losing one.

I ordered a birthday cake for my son as a repeat customer (I had gotten his cakes and my other son’s cakes from them previously). He was very excited for his paw patrol cake, which I had personally designed with their team! I sent my husband to pick it up on his birthday. They said they had no record of me ever ordering the cake. They offered no apology and no solutions. They acted as if I were a crazy person when I approached them about this. I had no cake for his birthday party. I was shocked to have such a poor experience and can no longer trust them with any orders for important events. I have not been back since and neither has my extended family. I can’t respond to the owner’s response, so I am updating my original post. Number one, I would like to point out the continued lack of accountability on Toni’s part. Let’s not rewrite history here. My husband was told you had no record of my order. I got on the phone and said exactly what I ordered and was again told I never ordered anything. There was no cake offered. My husband bought a cake at full price that was nothing like I ordered and was not paw patrol (which is really the only part my 4 year old cared about). There were no repeated phone calls to me. If there were I wouldn’t have had no birthday cake for my son. A simple, we’re sorry what can we do to make this right (then and now) would have gone a long way.

A Perfect Patisserie that originated in the Chicago. Beautiful pastries and fantastic espresso.

Shockingly bad coffee. I wasn't even mad I threw it out and walked into the Starbucks. I was upset with management for not teaching thier employees how to make a Latte. Comically bad coffee. So bad that I will forever drink a bad cup of coffee and say "its bad, but it's not Toni bad".

Would give zero stars,but it doesn’t allow for that. Ignored me and my son for 15 minutes at two unmanned registers. Wasn’t busy. 5 people behind the counter. None seemed concerned about helping customers. Would like to rate the food,we never got the opportunity. Won’t be going here again. Ever. If you’re looking for that snotty Parisian experience here in the US,I’m guessing this is the place.

I’m leaving this review because this has happened to me several times before and it needs to be addressed: it seems like their register system is too complicated to ring up someone as well as make the drink/grab the treats. I think this could be solved by having 1 person on register and 1 person on collecting the goods/making the drink. I ordered 3 of each holiday cookies as well as an oat milk matcha. The gal did not know how to make a matcha-no problem, that drink probably doesn’t get ordered often. The manager came to show her how to make it, but when I tasted the 1st sip (street I drove away), it was NOT non-dairy milk. A previous time, I did not get 3 of each cookie that I ordered, I was charged for 8 separate sets of 3 cookies but only received 6 of each the sets. Again I feel like these could be easily resolved with better training and a simpler way of ordering/using the register.

Had a great experience, good food. Great Sunday breakfast with friends.