Tim Hortons

like other reviews I've had a similar experience today in terms of '' bad customer service ''. I went in and ordered a black iced coffee with two splendas the asian lady proceeds to ask if I wanted cane sugar I said no however, on the screen showed iced coffee with cream and cane sugar, so I decided to confirm once more before she made it. She proceeds to yell at me that '' YAH ITS BLACK'' with such distain in her voice that even the person on my phone call could hear her and asked why was she so rude.. I even tried to apologize saying that the screen says otherwise... anyways that passed. Now I have my drink I walk out to my car which is literally parked right outside the door I was two ft out the door, when another client flagged me down to call me back in, I walked in and before i even stepped a foot in the door the same asian lady yells YOUR CARD DECLINED again with a distain filled volatile voice. Again so loudly in such a small space filled with other customers..I quietly just tapped another card because what the heck. are you yelling at me for with your eyes almost bulging out your head like I hurt you or something.. I didn't contest it or fight it so why?? I truly feel it takes nothing to be kind and speak to someone with compassion or understanding but I guess shes lacking in that department, I understand everyone goes through things and maybe shes having a bad day so I hope her day gets better,(COMPASSION) so she doesn't make customers feel shamed or embarrassed. Also remember customers are more inclined to leave reviews when the experience is bad, and there are a lot of really bad reviews so I don't know what thats saying about this location but, whataaa shame

The staff is friendly and provides quick service