The Spotgate Inn

Terrible didn't even book us in when I phoned not 1 but twice It was a special 60th birthday 4our mum .And 2be told they wud even put bloons n banners up aswell.We thought it was a joke .But no it wasn't a joke .They just kept saying who did I speak 2 I said I don't no .Well we can't get you all in . Terrible so phoned black lake they got 12of us in .They pushed 2tables 2gether.We cudnt fault them brilliant service.

Last night 4 of us came and had our meal in one of the compartment carriages which was lovely. However, we felt that the service wasn’t great and that there were a few things which let our experience down. When we first arrived they had our booking under a different name so there was confusion as to whether it was actually our booking our not so one of the members of staff had to go and get someone else to clarify this. Once we were sat down our drinks were taken and it took quite a long time for 4 drinks to be brought to the table, to the point we had to ask about where they were and someone had to chase them up. Our starters came and they were lovely but, when our main courses arrived they had completely forgotten about 1 of the party members food and again we had to go and ask about this. We were told that it had been missed off the list and therefore, we then had to wait for their meal to be cooked which was very annoying and disappointing seeing as the rest of us had gotten more than half way through our meals once it had arrived. We had a nice time but, there was never just 1 designated member of staff to a table and therefore we felt we kept having random members of staff coming up to us and each of them not knowing if we had ordered drinks or food etc due to lack of communication. We enjoyed our visit but if we had to give any feedback it would be that we felt there wasn’t enough waiting staff on to accommodate the number of guests in the restaurant and this made the experience not live up to the expectations as it is such a nice restaurant. It was a shame and we probably wouldn’t be in a rush to return

We booked in February for my mums 60th birthday, in the private room where the lady on the phone said she would decorate the room for us. We rang on the 8th of March to confirm the number of people attending. All ok. We arrived last night all 12 of us, to "we have no booking for you" We thought they were joking, but no. There was no booking made and they made no attempt to fit us in and even said the chef hasn't got enough food for us and basically couldn't be bothered to amend there wrong doing. Completely spoilt the start of my mums birthday celebrations. Our family will NOT consider this "establishment" again its run by rude amateurs! Thank god for the Black lake!! AVOID THE SPOTGATE!

Extremely good value for money, all the waitresses were welcoming. Would recommend.

No prawns for the prawn cocktail. Pea and mint fritters were actually cheap and nasty veggie gingers straight from the freezer. Few peas, no mint, largely carrots and sweet corn. Frozen chips. Only 5 pieces of scampi. One meal of 5 was missed and came later. Overall, not good. Best dish was the homemade broccoli and Stilton soup.

Brilliant value, great service.

Another lovely afternoon. Lovely place, lovely food, lovely staff. So friendly

We booked for a celebration - a 70th birthday party but were very disappointed at both the service and food. Service was incredibly slow, despite the fact we'd pre-ordered. Food was no better than average. My vegetable lasagne contained no vegetables, food had clearly been microwaved and my husband's chicken burger had no sauce (as described in the menu). We were refunded for those 2 meals but that didn't help the fact a celebration was slightly tainted by the poor quality and service. We won't be back.

Lovely food, piping hot, reasonably priced. Service was brilliant and staff couldn't do enough and one thing you could eat your meal without staff coming up all the time asking if everything is okay Parking: If disabled need to drop off before going on the car park