The Horseshoe inn

Excellent food and great service

Party of 15 for a birthday. Bar man was miserable and had no customer service skills. 2 meals missed off order which meant they ate after everyone else had finished. No warmth in service. The waiter and waitress tried their best in a poor organised restaurant. The food was good,no great. Would not go again.

Service great, but served frozen veg, still frozen, had a refund

Woeful service over hour and half wait for food. Food aveage

We came tonight for a Mother’s Day meal party of 7 very disappointed to say the least very under staffed meal took 1h 20m to arrive and 4 of the meals were the Sunday roast which was served with 1 thin slice of meat which is appalling! Meals were served to our table which were not meant to be for our table which salt and pepper were applied before staff took them away to another table! Customer service of this establishment is shocking we will not be returning and by the judge of it speaking to tables around us they won’t be either.. a ruined Mother’s Day!!!

Having eaten here previously on several occasions I was fairly confident of a good meal experience for my family and friends on Mother's Day. How wrong could I be! It took over 75 minutes for our meal to be served. The food was OK but nothing special and was at a specially higher price for the special day! I was embarrassed that I had chosen this place to eat. On leaving I complained to the manager about the long wait and his excuse was that one of the dishes took 20 minutes to cook - when I pointed out that that was no excuse for the 75 minute wait he had no further comment but clearly did not care. I left saying that I would not be frequenting the Horseshoe Inn again. If there was a 0 star rating then I would have given that.

Attended for mother's day meal, having had pleasant meals in the past. Service was very poor with over an hour for food to be presented. Waiting staff were friendly and apologetic in contrast to the manager who appeared hostile to both staff and customers. A shame as the food was well cooked, if not presented in a somewhat slapdash manner (inconsistent plating and desert portion sizes) Protestations of the food being freshly prepared would have carried more weight had the menu not been limited for the day and prices ramped up. Poor management has resulted in future boycotting of this previously favoured establishment.

They are taking bookings for Christmas here and after today it would be a good bet to place your order now so you eat on Dec 25th. Very long wait for food. Terrible service, staff not trained how to welcome guests and as for the manager !! Tried to charge us all for two-course when myself and Mum had only one as we couldn't be bothered to wait for a sweet, was asked if we wanted see the dessert menu then ended up fetching the thing myself !! Men's toilets also out of order. Feel sorry for all those Mum's who were looking forward to a lovely afternoon out only to be let down by a Manager who obviously has no idea how to run a pub or have any control over his staff.

We were having Mother’s Day family lunch. On arriving I went to the bar to order drinks. The barman was rude and inattentive and looked annoyed. He took exception with one of the waiting staff by rudely telling her to inform people that it’s table ordering. Aimed at myself obviously. I didn’t enter into a dispute with this man due to the fact I was with my grandchildren. Having finished our food which was of a good standard we went to pay our bill which was over £160. The Manager/Owner took our payment without acknowledging us, he was too busy barking orders unprofessionally to the waiting staff. Didn’t ask if we’d enjoyed the meal or even thank us. This to me is a failure in basic courtesy. I recommend he considers investing in hospitality and customer service training for himself and his senior staff. We won’t be revisiting this venue again.