The Elephant

Restaurante com boas opções, quantidade suficiente pra se sentir bem satisfeito em uma refeição, sabor delicioso, aparência muito boa. Sinto que tem amor na preparação! Parabéns

This restaurant changed hands a while ago. All the Chinese staff have been replaced. The new management needs to get a grip. The quality of the food has gone badly downhill, the service is hopeless and unfriendly. There were 3 tables occupied when we visited but our food took ages to arrive, allegedly because they were "busy". When our food did arrive it did so over an extended period. By the time my main was out on the table the rice, which had been sitting there for over 20 minutes, was dry and cold. I politely refused to pay for the rice, which I didn't eat, and the reaction of the staff was such that you would have thought I was being unreasonable. We have been coming here for years and years, but won't be going back.

We ordered takeaway but the atmosphere was so still lovely and the staff members were very friendly and they even gave us drinks on the house whilst we waited for our food. The food was delicious and still piping hot when we got home. I highly highly highly recommend the kaeng massaman, pad thai and their coconut rice, as well as they green pepper beef and black bean sauce!

Good food but the service and atmosphere was terrible. Been coming here since its opening night and today ( Friday ) at 8pm we thought we’d pop along. We hadn’t booked but we chanced it. We were the only customers, which is surprising as Bedford/Kempston doesn’t have many good Chinese restaurants and we did class this as our favourite. We tried to order a rose wine ( only one on the menu ) but they had none. They only had one rose on the menu. So somebody clearly can’t control their stock levels. So we settled on a white. It took 3 staff members to remove the cork from the bottle. The server seemed puzzled when we said we would like to try the wine, however it was a really nice white rioja. We ordered the food and as always it was lovely. Could not fault it. The biggest problem was the staff. There seemed to be no passion or engagement. None of the regular staff were there from previous visits and the atmosphere was not the same. It really felt it had been taken over and the staff had no training. Such a shame. To us good service is a very important part of the meal, as is the atmosphere. If you like good Chinese I’d recommend as our food as always was good but be prepared for some service issues, hence the low rating. Will give it ago again and hopefully give it a 5 star review it deserves.

Been going here for years due the the excellent food quality and flavour. Recently had a takeaway that was awful. There was no flavour and everything tasted the same. Egg fried rice was brown with no trace of egg and very dry! Left with an oil taste and felt lethargic afterwards. I notice that the usual staff weren't there, has it changed hands? Will have to find another takeaway now!

Takeaway. Very slow, wasn't ready despite people coming in after me having ordered for later pick up. Have to suspect was ready as spring roll cold and chewy, prawn balls cold and overdone. Staff were very frazzled but they were polite

Absolutely amazing as usual.The staff was excellent, quick service and nice food. Definitely will come again.

Went in for mother's day. Food was fairly good apart from my lamb was undercooked. The flavours were fairly average if I'm honest. I've been there a few yrs ago and they were better back then. The biggest issue I found though was they just need to chill out a bit. Servers are circling you like hawks the whole time, every two mins you're asked if you want another drink. After a while it just drives you nuts as you can't relax. It's a lovely restaurant with bags of good points just let down by the chaos in there to try and turn the tables round quickly. I would go again and hopefully they'll take in board my comments

Over 2 hours late for delivery and cold food, the delivery drive was quite rude