The Coffee Bean & Tea Leaf

This place is unacceptable and dirty. The staff never acknowledged me coming in or leaving. In my opinion, I believe simple manners are important when working in a customer service setting. I waited just to ask for the bathroom code and 3 members walked right passed me and didn't bother to look at me. Bathroom was dirty and sticky. The staff played the music so loud, I think my ears were going to explode, and they played it LOUDER when they were closing the store. As a college student, I could not concentrate at all and it did not make me feel welcomed. The music was also inappropriate and not kid friendly (there were hardly kids but imagine if there were plenty). They also shut the lights off before people were even leaving so they can close. Other than a well made drink, I don't think this store is my go to anymore.

Limited seating. Ran out of a lot of items.

Only been here 3x and been to lots of coffee beans. In fact I go to Coffee bean acrosss Southern CA everyday as I am working. Everytime I have been here there has been an issue with over charging or confusion. And one time my food was completely burned.

My favorite coffee, a hot hazelnut latte I have gone to a lot of different places. I wish I have one of these close to my house.

I've been coming here so often lately and everytime it's just been great, the cashier even knows who I am and she's so sweet, the workers are always working hard too. They always get my order right, tbh they don't deserve any negative reviews when it's not their fault they get a busy drive thru. It's a way better experience than you would get at Starbucks

Terrible experience. My party of three went through the drive-thru and we each ordered a drink and a meal item. They had a few menu items that were unavailable, but there was no indication, apart from the missing whipped cream. The girl taking our order had a terrible attitude as we were ordering. When we got to the window, we took the food only to realize they forgot something from the order. So we had to park, and I went inside to find out they never even charged the item I ordered at all. So I then had to reorder and wait. At this moment the girl running the drive-thru was there and was giving me nasty looks the entire time. Finally, I received my item and I asked the cashier what her name was, only for him to not even know what her name was. This location is not running a smooth practice, there is absolutely no connection with the customer and/or with each other. It needs a rehaul. And Connie, the girl with the attitude, needs to be retrained as soon as possible.